Below, you’ll find legal documents for Wargaming products.
Last updated: 20 May 2023. Previous version.
THESE SUBSCRIPTION RULES GOVERN THE RELATIONSHIP BETWEEN YOU (“USER” OR “YOU“) AND WARGAMING GROUP LIMITED, 105 AGION OMOLOGITON AVENUE, NICOSIA 1080, CYPRUS (“WARGAMING” OR “WE“) WHEN YOU ORDER SUBSCRIPTIONS. THESE RULES ARE PART OF THE END USER LICENSE AGREEMENT (“EULA”).
IF YOU HAVE ANY QUESTIONS ABOUT THESE RULES OR ABOUT SUBSCRIPTIONS, PLEASE CONTACT WARGAMING PLAYER SUPPORT BEFORE SUBSCRIBING.
1. Defined Terms
1.1. “Subscription” means provision of Paid Content and Services to the user by Wargaming in certain Wargaming Products under the EULA subject to automatic billing of the user’s payment method at pre-determined time intervals.
1.2. Any capitalized terms not defined in these Rules shall have the same meaning as in the EULA.
2. Subscription Price and Other Conditions
The Paid Content and Services that you subscribe to, the initial period of the Subscription, the time intervals at which your payment method will be billed, the price of the Subscription, and other details of the Subscription shall be clearly specified during the Subscription process and in the interface of the Premium Shop or of other platform where the Subscription is offered.
3. Ordering Process and Conclusion of Contract
3.1. You may order a Subscription by logging in to your Account and following the instructions in the Premium Shop or on other platforms where the Subscription is offered. When you click the “PAY NOW” button (or similar conspicuously designated button), you make a binding offer to Wargaming to conclude a Contract for the supply of Paid Content or Services. Until the moment you click such button, you can correct the data that you have entered. Our confirmation of the Contract by e-mail represents our acceptance of your offer (time of the conclusion of the Contract). The Contract will be concluded in the language of the country where you live if required by applicable law or in the English language. The Contract is stored by Wargaming, and the contract information is available to you at any time via the email sent to you by Wargaming after the conclusion of the Contract.
3.2. The Subscription begins upon conclusion of the Contract and is valid for its initial term specified in the Premium Shop or on other platforms where Subscriptions are offered. The initial term is automatically extended for an indefinite period of time unless the Subscription is terminated in accordance with these Rules by the user or Wargaming before the extension. After the extension, the Subscription shall be billed on a recurring basis in advance for a pre-determined period of time (“Billing Period“). The price for the Billing Period (“Subscription Price”) is due at the beginning of that Billing Period. You authorize Wargaming to debit the Subscription Price from your payment method associated with your Wargaming Account.
3.3. IF YOU ARE USING OUR PRODUCTS ON EXTERNAL PLATFORMS, YOU MUST ALSO COMPLY WITH ALL TERMS AND CONDITIONS SET BY THOSE THIRD-PARTY PLATFORMS. THE CHARGING AND BILLING IN SUCH PRODUCTS ARE SUBJECT TO RULES OF THOSE PLATFORMS, NOT OF WARGAMING. WARGAMING DISCLAIMS ANY LIABILITY OF ANY NATURE FOR SUCH EXTERNAL PLATFORMS’ ACTIONS.
4. Price Changes
4.1. Wargaming reserves the right to adjust the Subscription Price to reflect the factors that influence the cost of the Subscription (“Subscription Price Change“). Examples of such factors are production and licensing costs, costs for technical provision and distribution, support services and other additional services that can be accessed and used via independent platforms, web applications and social networks, as well as costs of sales (e.g. billing and payment, marketing, public relations), general administrative and other overhead costs (e.g. rent, interest and other financing costs, costs for personnel, service providers and services, IT systems, energy), as well as government-imposed fees, contributions, taxes and duties.
4.2. Wargaming shall notify you of a Subscription Price change at least 30 (thirty) calendar days in advance. Such notification shall be sent to your email address linked to your Wargaming Account or, where your email address is not available, via another available and legally acceptable medium of communication normally used in similar situations (for example, where the third-party platform on which the game is distributed does not permit collection of users’ email addresses or enables users not to share their email address with Wargaming). The notification shall contain the new Subscription Price and an explanation of the main factors contributing to the price change as well as instructions and a possibility to easily terminate the Subscription (e.g. a link to unsubscribe).
5. The Right to Terminate Subscription
5.1. You may terminate your Subscription at any time with effect from the next Billing Period. Your statutory right to extraordinary termination for good cause remain unaffected.
5.2. You can terminate your Subscription by logging in to your Account and pressing an “Unsubscribe” button (or a similar conspicuously named button) on the same webpage where you purchased the Subscription or by following a different process specified for a particular Subscription. Where required by applicable law, Wargaming provides a mechanism for terminating Subscriptions without logging in to Wargaming Account.
5.3. Wargaming may terminate the user’s Subscription at any time up to 2 (two) calendar days before the end of the initial period or the current Billing Period with effect from the next Billing Period. Wargaming may also terminate the Subscription for good cause, in particular if the user fails to pay the Subscription Price or if the extraordinary termination is justified taking into account mutual interest (for example, if Wargaming suspends the user’s Account or closes the user’s access to a game or the games in which the Subscription is active in accordance with sections 16.5.-16.9. of the EULA).
6. Failure to Pay
If the Subscription Price is not paid due to the user’s fault, Wargaming may temporarily suspend the Subscription until the payment is made. The Subscription shall not expire, but shall be paused, except for the cases when Wargaming terminates the subscription in accordance with section 5.3 of these Rules. Any further legal claims and/or claims of Wargaming arising from the EULA shall remain unaffected.
7. Rules in Case of Suspension and Closure of Access
7.1. If you breach the EULA and Wargaming suspends your access to a game (games) or the Account in accordance with section 16.5 of the EULA, the Subscription will continue to run, and the Subscription time that expires during the suspension will not be refunded.
7.2. If you breach the EULA and Wargaming permanently closes your access to a game (games) or the Account in accordance with section 16.5 of the EULA, Wargaming will terminate your Subscription in the respective game (games) and the unused Subscription time will not be refunded.
8. Withdrawal Right
Instructions on withdrawal
You have the right to withdraw from any Contract within 14 calendar days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the Contract. To exercise the right of withdrawal, you must inform us,
Wargaming Group Limited
105 Agion Omologiton Avenue
1080 Nicosia
Republic of Cyprus
wf@wargaming.net
+357 22 864444
https://eu.wargaming.net/support/,
of your decision to withdraw from the Contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form, but it is not obligatory. You can also fill out and submit the model withdrawal form or another clear statement electronically on our website https://eu.wargaming.net/support/kb/articles/600. If you make use of this option, we will send you confirmation of receipt of such withdrawal without delay (e.g. by e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from the Contract, we shall reimburse to you all payments received from you under this Contract, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you have communicated us of the exercise of the right of withdrawal from that Contract, in comparison with the full coverage of these services under the Contract.
Please note that due to technical limitations we cannot warrant that payments made by you via a specific payment method will be reimbursed to you via that same payment method. You agree that reimbursements for such payments can be facilitated by us via another, common means of payment, e.g. via transfer of money to your bank account, in case reimbursements via these payment methods are technically impossible. In any case, you will not incur any fees as a result of such reimbursement.
9. Governing Law and Jurisdiction
9.1. The law of the Republic of Cyprus shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict of laws rules. If you are a consumer habitually resident in the EU, you also enjoy protection of the mandatory provisions of the law of your country of residence. The non-exclusive jurisdiction of the court of Cyprus is agreed. This means that you may bring an action to enforce your consumer protection rights in connection with these Rules either in Cyprus or in your country of residence with the following exceptions:
a) If you reside in Germany, German law shall apply. The jurisdiction of the courts of Germany is agreed. This means that you may bring an action to enforce your consumer protection rights in connection with these Rules in Germany.
b) If you reside in Turkey, the jurisdiction of the courts or the Turkish Consumer Arbitration Committee is agreed.
c) If you reside in Italy, the jurisdiction of the courts of Italy is agreed.
9.2. If you have any questions or issues relating to your Subscription, you may contact our Player Support for help (regardless of this, you have a right to file legal claims against Wargaming for defects). In case of any disputes relating to the interpretation, performance or validity of these Rules, an amicable solution will be sought before any legal action, unless otherwise required by the laws of your country of residence.
9.3. If you reside in the EU, Norway, Iceland or Liechtenstein, you may address the European Commission through its Online Dispute Resolution (ODR) platform for EU consumers: https://ec.europa.eu/consumers/odr. We however do not participate in this platform. In addition, you have the right to contact out-of-court dispute resolution bodies in your country of residence in case of a dispute with us based on the consumer protection law, e.g.: