Below, you’ll find legal documents for Wargaming products.
Last updated: 19 September 2022. Previous version.
This document contains changes that will enter into force on 30 November 2023.
1. About this End User Licence Agreement
This End User Licence Agreement (or “EULA”) governs the relationship between you (“user” or “you”) and Wargaming Group Limited, a limited liability company registered by the Department of Registrar of Companies and Intellectual Property of the Republic of Cyprus under the number HE290868 at 105 Agion Omologiton Avenue, 1080 Nicosia, Republic of Cyprus or any one of its affiliated entities (“Wargaming” or “we”) in relation to any of our games, websites, applications, and other software products (each, a “Product”).
2. Accepting This EULA
2.1 You confirm your agreement to this EULA as part of creating a Wargaming Account (“Account”) or during an installation process. If you (or your parent or legal guardian in case you are under 18 or have limited legal capacity) do not agree to this EULA, then you may not use or access the Products.
2.2. If you permit your minor child or legal ward to use the Products, you agree to this EULA on behalf of them and yourself. You understand and agree that you are responsible for all uses of the Products by your child and that you have the same duty of care as in your own matters. You agree that you will not knowingly allow any individual under the age of eighteen (18) to use or access the Products without a parent or legal guardian supervising him or her.
3. Other Documents
3.1. You also accept the following documents that form part of this EULA:
3.2. We may provide explanations and examples of how this EULA applies to individual Products. Please refer to section 7 “Wargaming Guidelines” for more information.
4. Your Wargaming Account
Creating an Account
4.1. In order to use all features of a Product, you will need to create an Account.
4.3. When creating an Account, you will also be required to provide a username (“Nickname”) to represent you in our Products. Your Nickname cannot be transferred to another person, and you may not use a Nickname that is used by someone else. Please refer to section 16.10 below regarding the use of Nicknames in case your Account is terminated.
4.4. In order to use the Products for Xbox®, you will need to visit this website and sign in using your Microsoft Xbox® Live ID credentials. The Account will be automatically created using your Microsoft Xbox® Live ID credentials (e-mail and nick name (gamertag). For other external/third-party platforms you need to have a separate account and subscription activated.
4.5. You may also log in through some third-party systems if expressly permitted in the Product.
4.6. If expressly permitted by Wargaming, a “demo account” is possible in certain Products. In this case, you will not receive a separate Nickname or password and the authorization for such Product is made through the specific technical device (mobile phone, tablet, etc.) that you use.
4.7. However, you are strongly advised to set up a standard Account in accordance with the above provisions. If a “demo account” is used, your progress in a Product may be lost in case you lose access to your technical device or its software is modified.
No Account Sharing or Account Transfer
4.8. Your Account is personal to you and must not be shared, transferred, or traded with any other person. Therefore, you must keep all information relating to your Account confidential. At no time should you disclose your password, secret question, or answer to anyone. This includes your friends, children, spouses, co-workers, clan members, and/or clan leaders.
4.9. If you breach section 4.8 and share or transfer your Account, you may be responsible for the conduct and actions of third parties using your Account, including for all violations of this EULA. We reserve the right to suspend access to your Account or to close your Account and terminate this EULA in accordance with sections 16.5-16.9 “Suspension or Termination by Wargaming” if we discover Account sharing or transfer.
Security of Your Account
4.10. You must ensure that you secure your Account, computer, mobile phone or other device on which you use our Products from third party access. Please notify us immediately at https://eu.wargaming.net/support/ if you become aware of:
a) any unauthorised use of your Account or any other breach of security; or
b) any hacking tools being used or that might be used in relation to a Product.
4.11. We have implemented physical, electronic, and managerial procedures to help safeguard and prevent unauthorised access, use, alteration, modification and/or disclosure of your Account information. We shall have no liability to you for any loss or damage arising from any unauthorised use of your Account or any unauthorised access, use, alteration, modification and/or disclosure of your personal information to the extent it arises from your culpable omissions or negligent conduct. We reserve the right to suspend access to your Account if we discover Account hacking. If you believe that we have suspended access to your Account in error, please contact our Customer Support at https://eu.wargaming.net/support/.
[This clause 4.12 enters into force on 30 November 2023]
Deletion of Your Account due to inactivity
4.12. We may delete your Account if your Account is inactive, irrespective of whether you have any Paid Content or Services (as defined below) in your Account. Your Account is inactive if you have not logged in your Account for a consecutive period of ten (10) years.
We will inform you at least forty-five (45) days before we delete your Account and you will have the possibility to prevent your Account from being deleted by logging into your Account and restoring your Account until a date set out in the information about the planned deletion.
When we delete your Account, any content or posts you have made will be deleted as well.
5. License to use the Products
5.1. The Products contain a lot of content that includes, without limitation, software, technology, text, forum posts, chat posts, profiles, widgets, messages, links, e-mails, music, sound, graphics, pictures or video materials, as well as the design and appearance of our Products (“Content“).
5.2. Some parts of the Content may only be accessible online and/or require using keys or codes, serial codes and/or online authentication of any kind and in-game achievements in order to be unlocked.
5.3. In return for your acceptance of this EULA, we give you the personal right (known as a ‘licence’) during the time this EULA is in force between you and us to download, install and use the Products.
This licence is:
a) ‘non-exclusive’ (meaning that we can grant the same and similar licences to other people as well);
b) ‘revocable’ (meaning that we can terminate this licence in certain circumstances, which are explained further below);
c) ‘personal’ (meaning that you may not use the Products for any commercial purpose);
d) ‘non-transferable’ (meaning that the licence is only for your benefit, and you may not transfer or sub-licence any of the rights that we grant you to any other person);
e) ‘limited’ (meaning that you can only use the Products for the purposes and in the manner we set out in this EULA);
f) ‘non-perpetual’ (meaning that it terminates under certain conditions set out in this EULA); and
g) conditional on your compliance with this EULA.
5.4. Unless and to the extent that we have expressly authorised you in writing, you must not:
a) copy or download any Content from the Products or any part thereof (except as part of the proper use or operation of the Products)
b) distribute, publicly perform or display, lease, sell, transmit, transfer, publish, edit, copy, create and use derivative works from, rent, sub-license, make available to the public, decompile, disassemble, reverse engineer or otherwise make unauthorized use of the Content;
c) make any commercial use (i.e. for profit) of any Content; or
d) remove, obscure, or alter copyright, patent, trademark, or other proprietary rights notices affixed to the Content.
5.5. Wargaming will do its best to make the Content available to you as a part of your enjoyment of the Products, subject to some additional conditions detailed below to ensure efficient running of the Products:
a) we can only make the Content available to you if it is legal for you to have access to the Content in your home country;
b) you may only obtain the Content from us (or from any person that we authorise for this purpose), and you must not obtain Content from any other unauthorised person or attempt to do so;
c) we reserve the right to refuse your request(s) to acquire the Content, and we also reserve the right to limit or block any request to acquire or obtain Content at our reasonable discretion, in particular insofar as there are technical issues and/or legal restrictions e.g., under copyright law, criminal law, youth protection law etc.;
d) we do not guarantee that any of the Content will be available at all times, in all countries and/or all geographic locations, or at any given time or that we will continue to offer any particular Content for any particular period of time (unless we expressly say otherwise as part of the Product), subject to section 9 “Patches, Updates and Changes”;
e) the Content you have access to is not returnable, exchangeable, or refundable for other Content or for cash, or other goods or services, unless otherwise provided in this EULA, required under the applicable law, or permitted in the Product; and
f) we may have to change or update the Content from time to time in accordance with section 9 “Patches, Updates and Changes”.
5.6. Products, including the code, graphics, game play, user interface, audio and other Content, contain proprietary information and material that is protected by intellectual property laws including but not limited to applicable copyright legislation. You agree that we own or licence all of this proprietary information and material and that you may not use or exploit any of it without our permission.
5.7. “World of Tanks”, “World of Warplanes”, “World of Warships”, “World of Tanks Blitz”, “Wargaming.net” and “Wargaming” and their respective logos are trademarks or registered trademarks of Wargaming. You may not use or display such trademarks in any manner, except as expressly set out in this EULA. All third-party trademarks and service marks that appear in the Products are the property of their respective owners and all rights in them are reserved.
5.8. World of Warships is not licensed, endorsed, and/or affiliated with any branch of Federal, State, and/or sovereign government, or any military branch or service thereof, throughout the world. All trademarks and trademark rights pertaining to warships are proprietary to the respective rights holders.
6. Paid Content or Services
6.1. Some Products may permit you to order virtual items, in-game currency, premium memberships, or other content or services (each a, “Paid Content or Services”). If you decide to order any such Paid Content or Services, you must ensure that:
a) you are either an individual over the age of eighteen (18) or, if you are under the age of eighteen (18) or if you have limited legal capacity, that your parent or legal guardian has agreed to and accepted the respective order on your behalf;
b) you are the authorised Account holder for the Account from which you are making the order;
c) you are authorised to use the particular credit card or other accepted method of payment; and
d) all information that you submit is true and accurate (this includes, without limitation, your credit card number and expiration date, so it is important to keep these details updated).
6.2. The following rules apply to Paid Content or Services:
a) To order Paid Content or Services, you need to have an Account, initiate and conclude the order process.
b) If you would like to order Paid Content or Services, you must log in into your Account and enter the requested information about you and your payment method. When you click the “PAY NOW” button (or similar conspicuously designated button), you make a binding offer to Wargaming to conclude a contract for the supply of Paid Content or Services (“Contract”). Until the moment you click such button, you can correct the data that you have entered. Our confirmation of the Contract by e-mail represents our acceptance of your offer (time of the conclusion of the Contract).
c) In case we accept your order, we will, directly after that, credit the ordered Paid Content or Services to your Account and we will charge you via your selected payment method. You will also receive a confirmation of your order via e-mail, containing the Contract details and an electronic copy of this EULA.
d) The Contract will be concluded in the language of the country where you live if required by applicable law or in the English language.
e) Paid Content or Services may only be redeemed for other content and services where permitted in the Products;
f) Ordered Paid Content or Services are non-refundable and non-exchangeable (whether or not you use them), except as set forth in this EULA or required under the applicable law; Paid Content or Services cannot be sold or transferred to anyone, but you may buy Paid Content or Services for another user as a gift if permitted in the Products (“Gifts”);
g) Paid Content and Services cannot be exchanged for cash or any goods or services (except other content and services as permitted in the Products);
h) you may only acquire Paid Content or Services from us (or from any person that we authorise for this purpose) or from another user as a Gift if permitted in the Products, and you must not obtain Paid Content or Services from any other person or in any other way or attempt to do so; and
i) we may reject an offer to order Paid Content or Services for any reason.
6.3. In addition to the rules set out in section 6.2 above, the following rules apply to Gifts:
a) Gifts can be made in some of our Products through our Premium Shop only within the same game server region. For example, Gifts from an Account on the EU server (eu.wargaming.net) cannot be made to users on the American server (na.wargaming.net).
b) Within 24 hours after a Gift is sent, the recipient will receive a notification via email. To receive a Gift, the recipient must go to the “My Gifts” page in the Premium Shop and accept the Gift.
c) The recipient may accept or decline the Gift within 30 calendar days (unless other acceptance period is specified for a particular Gift or in-game event). If the Gift is not accepted within this period, the sender’s Account will be automatically credited with the Gift or its equivalent in in-game premium currency.
d) Within 24 hours after the recipient accepts or declines the Gift, the sender will receive a notification via email.
e) If the recipient already has the vehicle (e.g. a tank) that is included in the Gift, that vehicle’s equivalent in the in-game premium currency at the time of ordering the Gift will be automatically credited to the recipient’s Account instead of the vehicle.
f) Any vehicles sent as a Gift will be transferred together with a corresponding garage slot.
g) Do not accept Gifts from senders you do not know.
h) If there is a serious reason to suspect fraud in connection with a Gift, we have a right to block the sender’s and/or the recipient’s Account(s) until we complete an investigation and confirm that no fraud has occurred.
6.4. IF YOU ARE USING OUR PRODUCTS ON EXTERNAL PLATFORMS, YOU MUST ALSO COMPLY WITH ALL TERMS AND CONDITIONS SET BY THOSE THIRD-PARTY PLATFORMS. THE CHARGING AND BILLING IN SUCH PRODUCTS ARE SUBJECT TO RULES OF THOSE PLATFORMS, NOT OF WARGAMING.WARGAMING DISCLAIMS ANY LIABILITY OF ANY NATURE FOR SUCH EXTERNAL PLATFORMS’ ACTIONS.
6.5. When using PlayStation™Network Products and Services, any content purchased in an in-game store will be purchased from Sony Interactive Entertainment Network Europe Limited (“SIENE”) and be subject to PlayStation™Network Terms of Service and User Agreement which is available on the PlayStation™Store. Please check usage rights for each purchase as these may differ from item to item. Unless otherwise shown, content available in any in-game store has the same age rating as the game.
6.6. If your issuing bank offers automatic account updater services (Visa Account Updater, Mastercard Automatic Billing Updater, or similar), these services may automatically update your payment card details in our acquirers’ systems when they change without any action on your part. If you do not want to have your card details automatically updated, please contact your issuing bank.
Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from any Contract within 14 calendar days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the Contract. To exercise the right of withdrawal, you must inform us,
of your decision to withdraw from the Contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form, but it is not obligatory. You can also fill out and submit the model withdrawal form or another clear statement electronically on our website https://eu.wargaming.net/support/kb/articles/600. If you make use of this option, we will send you confirmation of receipt of such withdrawal without delay (e.g. by e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from the Contract, we shall reimburse to you all payments received from you under this Contract, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you have communicated us of the exercise of the right of withdrawal from that Contract, in comparison with the full coverage of these services under the Contract.
6.7. Based on the aforesaid you understand that by purchasing Paid Content or Services, you consent that we make available these Paid Content or Services to you directly after we have accepted your order. You will lose your right of withdrawal once the Paid Content or Services have been made fully available to you by us. However, your right of withdrawal is not lost if you order Paid Content or Services that are granted to you for a certain period of time (e.g. time-limited premium memberships).
6.8. Please note that due to technical limitations we cannot warrant that payments made by you via a specific payment method will be reimbursed to you via that same payment method. You agree that reimbursements for such payments can be facilitated by us via another, common means of payment, e.g. via transfer of money to your bank account, in case reimbursements via these payment methods are technically impossible. In any case, you will not incur any fees as a result of such reimbursement.
6.9. Applicable consumer protection law, in particular your right of withdrawal under section 6 “Paid Content or Services”, will not in any way be restricted by this EULA.
6.10. If you are from Czech Republic, you have the following rights under the Czech consumer protection law: https://legal.eu.wargaming.net/cs/czech-consumer-protection/.
7. Wargaming Guidelines
7.1. The following actions are prohibited while using any of our Products:
a) any illegal activity or encouragement of illegal activity;
b) transmitting any content that is offensive, infringing, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, or discriminatory;
c) discussion or encouragement of suicide;
e) advertising in any form;
f) discussion of social, religious, or political issues that may create offense;
g) obtaining and posting identifying information about yourself or others;
h) defrauding other users, including by scamming or social engineering;
i) transmitting any content that contains a virus, corrupted data, malware, trojan horse, bot keystroke logger, worm, time bomb, cancelbot, spiders, spyware, extraction tools, mining programs, or other computer programming routines that are intended to and/or actually damage, detrimentally interfere with, secretly intercept or mine, scrape or expropriate any system, data or personal information;
j) performing, soliciting, or assisting with a distributed denial of service (DDoS) attack against the Products or any user;
k) creating, using, making available, or distributing any unauthorized software or tools, including hacks, cheats, exploits, scripts, bots, trainers, automation programs, or other software that interacts with a Product in any way and for any purpose, including intercepts, emulates, or redirects any communication between such software and Wargaming;
l) creating, using, making available, or distributing any software designed to modify a Product and change the user experience (‘mods’) unless expressly permitted by Wargaming;
m) accessing or attempting to access areas of a Product or Product servers that have not been made available to the public;
n) impersonating any person, business or entity, including employees of Wargaming;
o) disrupting the normal gameplay, e.g. by self-destruction, damaging your teammates, blocking your teammates, passive play, or early exit from battle; or
p) circumventing enforcement and security measures implemented by Wargaming.
7.2. Please follow these rules carefully since failure will be considered a material breach of this EULA, which could lead to restrictions on your access to our Products or your Account under sections 16.5-16.9 “Suspension or termination by Wargaming.”
7.3. Wargaming may provide explanations and examples of how these and other rules contained in this EULA apply to a particular situation or Product depending on its nature and functionalities (“Guidelines”).
7.4. The Guidelines that apply to your use of particular games are set out at the following links:
7.5. The Guidelines that apply to your use of clans in particular games are set out at the following links:
7.6. The Guidelines that apply to your use of Forums are set out at the following links:
7.7. Our Fair Play Guidelines are set out at the following links:
7.8. Our Player Content Guidelines are set out at the following link:
7.9. Wargaming may add, amend, and delete Guidelines in future. In case of any discrepancies between this EULA and the Guidelines, this EULA shall prevail.
8.1. From time to time, we may need to amend this EULA for serious reasons, for example to reflect new features and functionality in the Product or to comply with changes in the applicable legislation.
8.2. We will inform you of the particular changes and of your right not to accept them in advance via e-mail no later than thirty (30) calendar days before such changes come into force. We will also communicate to you the text of the updated EULA. If you disagree with the changes, you can terminate the EULA by deleting your Account at https://eu.wargaming.net/personal/privacy/ or, for console games, https://console.worldoftanks.com/accounts/management/. Your continued use of our Products after the changes come into force will constitute your acceptance of those changes. The latest version of this EULA will always be available on our legal pages at https://legal.eu.wargaming.net/ or our other legal pages that we will communicate to you. Changes to this EULA shall not affect your accrued rights and shall not have retroactive effect.
9. Patches, Updates and Changes
9.1. From time to time, we may need to deploy or provide patches, updates, additional Content or other modifications (each, a “Change”) to the Products. We do so to maintain conformity of the Products or for other important operational reasons, e.g. to adapt the Products to a new technical environment or to an increased number of users, enhance online gameplay, add, update, or remove features, resolve software bugs.
9.2. You hereby accept, recognize and understand that we may further develop, improve, patch, update, change, limit the Products, its graphics, features, gameplay and any Paid Content or Services, including beyond what is necessary to maintain the Paid Content or Services in conformity for other important operational reasons as described in section 9.1.
9.3. Changes include so called “nerfs or buffs” to Paid Content or Services, including the Paid Content or Services that you have already ordered. We will do that only if permitted by law and in accordance with the process required by law, especially only if there is a valid and reasonable cause for example as described in section 9.1 or expiry of rights of use acquired by Wargaming.
9.4. For any upcoming Changes to Paid Content or Services, if a Change has a negative impact on your access to Paid Content or Services, we will inform you immediately about the Change, the characteristics and time of occurrence. If the impact of an upcoming Change is not minor, we undertake to inform you on a durable medium in a clear and comprehensible manner:
(i) of such Changes before or simultaneously with the upcoming Change; and
(ii) the features and time of the Change; and
(iii) of your right to terminate free of charge the relevant Contract which is affected by the Change, within 30 calendar days from receipt of such information or from the time when the Paid Content or Services have been modified by us, whichever is later.
9.5. If you decide to terminate the Contract in accordance with section 9.4(iii) above,
(i) upon receiving a statement from you expressing your decision to terminate, we will reimburse you without undue delay and in any event not later than 14 calendar days from such notice, subject to conformity of the Paid Content or Services until receipt of your decision to terminate, only the proportionate part of the order corresponding to the period of time during which the Paid Content or Service were not in conformity, and any part of the amount paid by you in advance for any period that would have remained had you decided not to terminate; and
(ii) after the termination of the Contract, you undertake to refrain from using the Paid Content or Services and/or from making it available to third parties.
9.6. We will carry out any reimbursement other than of the Right of withdrawal to you using the same means of payment. Nevertheless, due to technical limitations we cannot warrant that payments made by you via a specific payment method will be reimbursed to you via that same payment method, in which case you agree that reimbursements for such payments can be facilitated by us via another, common means of payment, e.g. via transfer of money to your bank account, in case reimbursements via that same payment method that you have used are technically impossible. In any case, you will not incur any fees because of such reimbursement.
9.7. Wargaming will do its best to make Content and Products available to you. However, you acknowledge and accept that Content and Products may have a limited lifecycle or that we may no longer be able to provide Content or Product(s) for business reasons or due to legal, technical, or other objective reasons. If we decide to stop providing Content or Product(s), we will inform you 180 calendar days in advance and we will comply with our legal obligations to you. If we have to stop providing Content or Product(s) for legal, technical, or other objective reasons, we will inform you in advance (unless immediate removal of Content or Product(s) is required) and we assume no liability except for the cases where such Content removal or Product closure is due to our fault or if otherwise required by the applicable law.
10. Technical Requirements
10.1. You need certain minimum hardware and software capability (including a suitable connection to the Internet) to use the Products. The technical requirements for each Product are set out in the Product’s description. Please make sure you meet such technical requirements before installing/using the Products. The graphics quality in the Products may differ depending on your settings, hardware capabilities, and Internet connection.
10.2. Changes to the minimum hardware and software requirements will be done in accordance with section 9 “Patches, Updates and Changes.”
11. Closed Tests
11.1. We may give you the opportunity to test new Products and features as a tester during an alpha, beta, or other type of closed test (“Tester”). Your participation as a Tester is closed (not open to all users) and will be subject to the following additional terms and conditions.
11.2. Closed tests are confidential. The tested Products/features, including information about features and functionality to be offered as part of such Products, are confidential. If you participate in a closed test, you must safeguard and prevent unauthorised access to, copying, disclosure, and unauthorised use of the tested Products. You will carry out the testing personally and not provide access to the tested Products to any other person. Your obligation to keep any/all tested Products and/or such product information confidential will survive until we publicly distribute, or otherwise disclose to the public through no fault of yours, each of the Products and the Content that you are testing.
11.3. As a Tester, you are invited to use the tested Products for the sole purpose of evaluating such Products/test features and identifying errors, without granting you any rights or privileges of any kind with respect to the tested Products and/or features. The tested Products are provided free of charge for testing on an “as is” basis and we make no warranty to you of any kind, express or implied.
11.4. When using tested Products, you may accumulate Content, experience points, or other value or status indicators. You agree that we may reset this data when the relevant Product completes this testing phase or at any time during the testing process. In this case, all user history and data will be erased and each user will return to novice status.
11.5. By starting a test as a Tester, you understand and agree that:
a) the tested Product may include known or unknown bugs;
b) any value or status indicators achieved may be erased at any time;
c) we have no obligation to make a tested Product / feature available for play without charge for any period of time, nor to make them available at all;
d) the tested Product may be available only for payment once the testing process is complete or at any time in the future;
e) you will continue to be bound by this EULA during your use of the tested Product during the testing phase; and
f) if the test is a closed test, you will keep any/all information about the Product confidential as stated above and not disclose such information to any other person.
12. User Generated Content
12.1. Some Products permit you to create, modify, or contribute content which you have created (“User Generated Content” or “UGC”) and publish, upload, or make available such UGC to other users via our Products.
12.2. UGC includes, without limitation, Nicknames, forum posts, chat posts, voice chat, messenger type features, profile content, gameplay, artworks, screenshots, music, sounds, recordings, fan art, let’s play and gameplay videos, modifications, fan webpages and other types of works.
12.3. You own any rights that you may have in your own original content that forms part of the UGC. Your rights in the UGC do not extend to any of our Products or any part of the UGC which is comprised by or incorporates any of our Products.
12.4 When you publish, upload or make available UGC to other users via our Products, you grant us a royalty-free, worldwide, non-exclusive, permanent, irrevocable, and freely sub-licensable licence to use, reproduce, modify, create and use derivative works from, exploit, distribute, transmit, perform, translate, host, make available and communicate your UGC on our Products and any platform, including third-party platforms, relevant to our Products for the purpose of the operation, distribution, incorporation into, and promotion of our Products for the entire duration of the intellectual property rights. You acknowledge that the purpose of this license includes making your UGC available to other users and that we may need to modify your UGC for this purpose.
12.5. In relation to any User Generated Content which you create or wish to make available to other users, you agree to and comply with the following terms and conditions:
a) you must not upload any UGC that belongs to anyone else unless you have the respective right owner’s authorisation to do so;
b) you must not upload any UGC that infringes the intellectual property rights or privacy or any other rights of anyone else or which is illegal or breaches this EULA;
c) to the maximum extent permitted by the applicable law, you waive claiming, exercising and enforcing and agree not to assert any moral rights or similar rights in and to your UGC that you may enjoy in any jurisdiction of the world;
d) you are solely responsible for your UGC; we do not pre-screen all UGC and do not endorse, approve, or pre-screen any UGC that you and other users may contribute to Products;
e) you must not in any way claim or suggest that any UGC is endorsed, supported by, or affiliated with us;
f) the UGC must comply with all relevant legislation and must not contain any material which may be considered offensive, defamatory, illegal or which could cause any reputational loss to us;
g) if you create any UGC, you are responsible and liable for it; we may not bear any liability or responsibly for UGC, nor do we provide any support for UGC;
h) if we believe that your use or uploading of UGC breaches any of these conditions, then Wargaming may remove, block, edit, move or disable such UGC; and
i) if you contravene any of these conditions, we reserve the right to suspend or permanently remove availability of your UGC and to take any other steps which we consider appropriate.
12.6. Refer to our Player Content Policy (a new version comes into force on 30 November 2023) for further information on how you can use our Products to create and share UGC based on our Products.
12.7. In addition, you understand and accept that we will not make available to you any content which was provided or created by you during the use of our Products if:
a) it has no utility outside the context of the Products;
b) it only relates to your activity when using the Products;
c) it has been aggregated with other data by us and cannot be disaggregated or only with disproportionate efforts; or
d) it has been generated jointly by user and others, and other users are able to continue to make use of the content.
13. Feedback and User Submissions
13.1. We are always pleased to hear from our users and welcome specific comments about our Products. Unfortunately, however, our long-standing company policy does not allow us to accept or consider creative ideas, suggestions or materials other than those we have specifically requested. The aim of this policy is to avoid the possibility of future misunderstandings when projects that we develop might seem to others to be similar to their own creative work. Accordingly, we must, regretfully, ask that you do not send us any original creative suggestions, ideas, notes, drawings, concepts or other information such as game ideas or original artwork (“Submissions“).
13.2. Any and all Submissions that you send to us, whether at our specific request or notwithstanding our request that you do not do so, shall be deemed, and shall remain, our property to the maximum extent permitted by the applicable law from the time of uploading or transmission.
14. Links to Third-Party Websites
The Products may include hyperlinks to web sites operated by third parties including advertisers and other content providers. Those sites may collect data or solicit personal information from you. We do not control such web sites, and are not responsible for their content, privacy policies, or for the collection, use or disclosure of any information those sites may collect.
15. Warranties and Liabilities
15.1. If Products are nonconforming, you may, if the conditions are met, (i) demand supplementary performance, (ii) as the case may be, withdraw from or terminate the Contract or reduce the price, and , subject to the applicable law, (iii) claim damages or reimbursement of futile expenses with the exception of Products that are offered by us free of charge.
15.2. We shall be liable for damages and personal harm resulting from the absence of a warranted characteristic or due to gross negligence or intent on our part, our representatives, employees or agents.
15.3. In addition, we shall be liable in the event of slightly negligent breaches of material contractual obligations, but limited in amount to the damage typically foreseeable. Material contractual obligations are, in the abstract, obligations the fulfilment of which makes the proper performance of a contract possible in the first place and on the fulfilment of which the contracting parties may regularly rely.
15.4. If German law applies to you
a) we are also liable for breach of a guarantee and in accordance with the German Product Liability Act (“Produkthaftungsgesetz”); and
b) for the Products which are offered by us free of charge, we are only liable for damages caused intentionally or with gross negligence or for personal harm.
15.5. And further liability of us is hereby excluded to the maximum extent permitted by applicable law.
Termination for Cause
16.1. Our and your legal rights to delete your Account and terminate this EULA for cause remain unaffected.
16.2. If a termination for cause is prompted by a breach of a contractual obligation under this EULA from our side, you are entitled to (i) a refund for any payments made by you for premium in-game currency that at the time of termination has not been used by you in exchange for other Paid Content or Services; and (ii) a pro-rata refund of payments for any premium membership active for your Account at the time of termination. Other than that, you will not be entitled to any refunds except as set forth in this EULA or required under the applicable law.
Your right to delete your Account and terminate this EULA without cause
16.3.You may terminate this EULA without cause at any time by deleting your Account at https://eu.wargaming.net/personal/privacy/ or, for console games, https://console.worldoftanks.com/accounts/management/.
16.4. Any Paid Content or Services that you ordered from us is directly linked to the existence of your Account. If you decide to delete your Account and terminate this EULA without cause, you will lose any Paid Content or Services accessible from that Account at the time of the termination. You will not be entitled to any refunds. This section does not limit your statutory right of withdrawal under section 6 above.
Suspension or termination by Wargaming
16.5. If you are in breach of this EULA, then we may, depending on the seriousness of the breach, take some or all of the following actions:
a) Suspend or permanently close your access to individual features of one or several Products. You will not be able to use such features and Paid Content or Services in connection with them, but you will still have access to other parts of the Products.
b) Suspend or permanently close your access to individual Products. You will not be able to access such Products and use any Paid Content or Services in them.
c) Suspend or permanently close your access to your Account. You will not be able to access your Account and use any Paid Content or Services in it during the suspension period, and we may also prohibit you from accessing or using any/all Products in the future.
d) terminate this EULA and delete your Account.
16.6. If the breach of this EULA is your first breach, if it is not serious, if it is capable of cure, and if the circumstances allow us to do so, then we give you fourteen (14) calendar days prior written notice of the impending Account closure to give you the opportunity to cure the breach during such time period.
16.7. We will permanently close your access to your Account or delete your Account in serious circumstances where we consider that a temporary suspension is not sufficient. For example, this might include a serious or repeated breach of this EULA.
16.8. If we suspend your access or delete your Account due to your breach of this EULA, you will not be entitled to any refunds, unless otherwise required by applicable law. This section does not limit your statutory right of withdrawal under section 6 above.
16.9. If you believe that we have suspended access or deleted your Account in error, please contact our customer support at https://eu.wargaming.net/support/.
[This clause 16.10 enters into force on 30 November 2023]
16.10 If your Account is deleted we may allow new players that create an Account to use the Nickname you used with your deleted Account.
17. Governing Law and Jurisdiction
17.1. The law of the Republic of Cyprus shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict of laws rules. If you are a consumer habitually resident in the EU, you also enjoy protection of the mandatory provisions of the law of your country of residence. The non-exclusive jurisdiction of the court of Cyprus is agreed. This means that you may bring an action to enforce your consumer protection rights in connection with this EULA either in Cyprus or in your country of residence with the following exceptions:
a) If you reside in Germany, German law shall apply. The jurisdiction of the courts of Germany is agreed. This means that you may bring an action to enforce your consumer protection rights in connection with this EULA in Germany.
b) If you reside in Turkey, the jurisdiction of the courts or the Turkish Consumer Arbitration Committee is agreed.
c) If you reside in Italy, the jurisdiction of the courts of Italy is agreed.
17.2. In case of any disputes relating to the interpretation, performance or validity of this EULA, an amicable solution will be sought before any legal action, unless otherwise required by the laws of your country of residence.
17.3. If you reside in the EU, Norway, Iceland or Liechtenstein, you may address the European Commission through its Online Dispute Resolution (ODR) platform for EU consumers: https://ec.europa.eu/consumers/odr. We however do not participate in this platform. In addition, you have the right to contact out-of-court dispute resolution bodies in your country of residence in case of a dispute with us based on the consumer protection law, e.g.:
18. No restriction on Consumers Rights
18.1f. The provisions of this EULA are not intended to exclude or limit the rights available to consumers under the relevant provisions of applicable law.
18.2. If any part of this EULA is held to be unenforceable, then it will not affect the enforceability of any other part of this EULA. Also, we and you agree to interpret the rest of this EULA in such a way as to reflect your and our intentions in this EULA as far as possible.
19. Contact us
If you have any questions, complaints, or comments regarding this EULA or Products, please contact us at https://eu.wargaming.net/support/.