Legal Documentation

Below, you’ll find legal documentation for all Wargaming.net products & services.

  • End User Licence Agreement

    Last updated: February 2,2016

    1. About this End User Licence Agreement

    1.1 This End User Licence Agreement (or "EULA") governs the relationship between you and Wargaming Group Limited, 105, Agion Omologiton Avenue, Nicosia 1080, Cyprus or any one of its affiliated entities, including Wargaming World Limited, 105, Agion Omologiton Avenue, Nicosia 1080, Cyprus, for Xbox® and PlayStation® games ("Wargaming", "we", "our" and "us") in relation to our games, including, but not limited to,, "World of Tanks", "World of Warplanes", "World of Warships", "World of Tanks" on Xbox 360 and Xbox One, "World of Tanks" on PlayStation®4, "World of Tanks Generals", or "World of Tanks Blitz" (each a "Game").

    1.2 This EULA incorporates the rules and guidelines that apply to your use of the Game (the "Game Rules"). The Game Rules are set out at:

    and form part of this EULA.

    You must also accept and comply with all rules of external platforms applicable to specific Game, including but not limited to, Xbox® games and other Xbox® services rules, PlayStation®4 licences and other Sony rules, Apple Appstore and Game Center rules, and Google PlayTM rules. Any breach of any rules of the external platforms shall also be regarded as a fundamental breach of the Terms of Service by you.

    This EULA together with third parties’ rules and other documents that you accept set out how we expect you to behave when playing the Game. Please review them carefully before playing the Game.

    When playing Games on PlayStation®4 and using Sony services, following rules apply. Any content purchased in an in-game store will be purchased from Sony Network Entertainment Europe Limited (“SNEE”) and be subject to Sony Entertainment Network Terms of Service and User Agreement which is available on the Playstation®Store. Please check usage rights for each purchase as these may differ from item to item. Unless otherwise shown, content available in any in-game store has the same age rating as the game.

    2. This EULA and You

    2.1 If you are under 18 years of age, please ask your parent or guardian to review and approve this EULA on your behalf. If you are under the aforesaid age, you must not use or access the Game without a parent or legal guardian supervising you.

    2.2 You confirm your agreement to this EULA including the Game Rules as part of the installation process of the Game (if applicable) or by using the Game. If you do not agree to this EULA or the Game Rules, please do not attempt to install or use the Game.

    3. Terms of Service and Privacy and Cookie Policy

    You confirm that as part of the process of creating a Wargaming account (an "Account") you read and agreed with our Terms of Service and our Privacy and Cookie Policy.

    4. Amendments to this EULA and the Game Rules

    4.1 From time to time, we may need to amend this EULA for serious reasons, for example to reflect new features and functionality in the Game or because of changes in the law. If we make a change to this EULA, we will inform you via email in advance of such changes thirty (30) days before such changes enter into force and of your right not to accept them. The latest version of this EULA will always be available on the Wargaming websites (the "Sites"). Please make sure you check for updates to this EULA each time you use the Game. Changes to this EULA shall not affect your accrued rights and shall not have retroactive effect.

    4.2 From time to time we may also need to amend the Game Rules for serious reasons, for example to address issue that may arise in the Game or the way that the Game is being played and to ensure that the Game continues to be enjoyable for all users. If we make a change to these Game Rules, we will inform you via email in advance of such changes thirty (30) days before such changes enter into force and of your right not to accept them. The latest version of the Game Rules will always be available on the Sites. Changes to the Game Rules shall not affect your accrued rights and shall not have retroactive effect.

    5. Using the Game

    5.1 In return for your acceptance of this EULA, we give you the personal right (known as a 'licence') during the time this EULA is in force between you and us to download, install and play the Game.

    5.2 This licence is:

    • (a) 'non-exclusive' (meaning that we can grant the same and similar licences to other people as well);
    • (b) 'revocable' (meaning that we can terminate this licence in certain circumstances, which are explained further below);
    • (c) 'personal' (meaning that you may not use the Game for any commercial purpose);
    • (d) 'non-transferable' (meaning that the licence is only for your benefit and you may not transfer or sub-licence any of the rights that we grant to you to any other person); and
    • (e) 'limited' (meaning that you can only use the Game for the purposes we set out in this EULA); and
    • (f) conditional on your compliance with this EULA.

    6. Technical Requirements

    For using the Game you need certain hardware, software and capability (including a suitable connection to the Internet).

    7. Patches, Updates and Changes

    From time to time, we may need to deploy or provide patches, updates, additional content or other modifications to the Game (for example to enhance online gameplay, to add new or update features or to resolve software bugs). You hereby accept, recognize and understand that we constantly work on further development of the Game and Services, we improve, upgrade and update graphics, features, gameplay and any other Content of the Game in order to make the gameplay enjoyable for you.

    8. Intellectual Property

    8.1 The Game, including the code, graphics, game play, user interface, audio and other content, contain proprietary information and material that is protected by copyright and other laws including but not limited to intellectual property. You agree that we own or licence all of this proprietary information and material and that you may not use or exploit any of it without our permission.

    8.2 "World of Tanks", "World of Warplanes", "World of Warships", "World of Tanks Generals", "World of Tanks Blitz", "Wargaming.net" and "Wargaming" and their respective logos are trademarks or registered trademarks of Wargaming. You may not use or display such trademarks in any manner, except as expressly set out in this EULA. All third party trademarks and service marks that appear in the Game are the property of their respective owners and all rights in them are reserved.

    9. Game Rules

    9.1 The Game Rules set out how we expect you to behave when playing the Game. Please review the Game Rules carefully before playing the Game. Please note that 'role-playing' is not an excuse for contravening the Game Rules.

    9.2 If you are in material breach with the Game Rules, then we may, at our reasonably discretion depending on the seriousness of the breach take some or all of the following actions:

    • (a) suspend your access to the "game chat" functionality in the Game for a short period of time;
    • (b) suspend your access to the "game chat" functionality in the Game for a longer period of time; and
    • (c) suspend or close your Account as provided in the Terms of Service.

    If the breach is your first breach, if it is not flagrant, if it is capable of cure, and if the circumstances allow us to do so, then we shall give you 14 (fourteen) calendar days prior written notice of the impending Account closure to give you the opportunity to cure the breach during such time period. If we suspend your Account, then during the period of that suspension you will not be able to access your Account or use any of the Services. If we close your Account, then you will never be able to access your Account and we may also prohibit you from accessing or using the Services in future.

    9.3 If we suspend your access to the 'game chat' functionality in the Game, then during the period of that suspension you will be able to play the Game and read the 'game chat' of other players, but will not be able to participate in 'game chat'.

    9.4 If you encounter another user who is contravening any of the Game Rules, please report this activity to Wargaming using the "Help" or "Report Abuse" functions in the Game if available, or otherwise contact Customer Support at https://eu.wargaming.net/support/.

    10. Epilepsy Warning

    Certain people are susceptible to epileptic seizures or loss of consciousness when exposed to certain flashing lights or light patterns in everyday life. Such people may have a seizure while watching certain monitor images or playing certain video games. This may happen even if the person has no medical history of epilepsy or has never had any epileptic seizures. If you or anyone in your family has ever had symptoms related to epilepsy (seizures or loss of consciousness) when exposed to flashing lights, consult your doctor prior to playing. We advise that parents should monitor the use of video games by their children. If you or your child experience any of the following symptoms: dizziness, blurred vision, eye or muscle twitches, loss of consciousness, disorientation, any involuntary movement or convulsion, while playing a video game, IMMEDIATELY discontinue use of the video game and consult your doctor. Please also note that when using a video game you should take certain standard health and safety precautions, including avoiding playing the game when tired and not had much sleep, taking 10 to 15 minute breaks every hour, sitting a reasonable distance from the screen, and playing the game in a well-lit environment.

    11. Warranties and Liability regarding the Game

    11.1 We warrant that we have the right to enter this EULA and to grant you the licences to use the Game set out in section 5 ("Using the Game");

    11.2 We shall be liable for damages with respect to injuries to health, body or life or for intentional damages caused by us, our representatives, employees or our vicarious agents or according to the applicable law.

    11.3 With respect to virtual goods that are purchased by you, we shall be liable in addition to article 2 of the present section 11 for damages that arise from the lack of a guaranteed characteristic or gross negligence of us, our representatives, or designated agents.

    11.4 And further liability of us shall be waived.

    12. Governing (Applicable) Law and Jurisdiction

    12.1 This EULA and any dispute, claim or obligation (whether contractual or non-contractual) arising out of or in connection with it or its subject matter or formation shall be governed by the laws of Cyprus, unless otherwise required by the law of the country where the user has his habitual residence.

    12.2 We and you submit all the aforementioned disputes to the jurisdiction of the courts of the country whose laws are applicable subject to article 1 of the present section 12 "Governing (Applicable) Law and Jurisdiction".

    13. General

    13.1 The EULA governs our relationship with you. It does not create any rights for any other person, unless otherwise expressly stated in this EULA.

    13.2 If any part of this EULA is held to be unenforceable, then it will not affect the enforceability of any other part of this EULA. Also, we and you agree to interpret the rest of this EULA in such a way as to reflect your and our intentions in this EULA as far as possible.

    13.3 If you or we fail to exercise (or delay exercising) any right which you or we may have under this EULA, that failure or delay does not mean that we or you lose that right. If we or you only partially exercise a right or only exercise it once, that will not stop you or us from exercising it again in the future.

    14. No Restriction of Consumers Rights

    The provisions of this EULA do not exclude, limit or otherwise restrict the rights vested with the consumers upon relevant provisions of applicable law nor may be construed by anyone in this way.

    15. Contact Us

    If you have any questions, complaints, or comments regarding this EULA, please contact us at https://eu.wargaming.net/support/.

  • Privacy and Cookie Policy

    1. Introduction

    1. We are committed to protecting and respecting your privacy. This Privacy and Cookie Policy ("Policy") describes how we treat information that you provide to us or that we collect about you.
    2. By personal data, we refer to data that relates to you as an identified or identifiable person. Personal data include your name, your address, your telephone number, your e-mail address, your age, your gender and your game preferences, a part of your credit card number. Anonymous information, which we are not in a position to relate to you, does not qualify as personal data.
    3. We may collect personal data as well as other information when you use the following services:
    4. Please read this Policy carefully. By starting using any of the Services, you accept the Privacy Policy. If you do not agree to this Privacy Policy, please do not attempt to use the Services. By accepting this Policy, you signify your consent to the collection and other processing of your personal data in accordance with and for the purposes set out in this Policy.

    2. Who we are

    We are

    Wargaming Group Limited,
    105, Agion Omologiton Avenue,
    Nicosia 1080,
    Cyprus
    and for Xbox games we are
    Wargaming World Limited,
    105, Agion Omologiton Avenue,
    Nicosia 1080,Cyprus,

    ("Wargaming", "we", "our" and "us").

    We respect your right to privacy and will only process personal data and other information you provide to us or we collect about you in accordance with applicable privacy and personal data protection laws.

    3. Information we may collect from you

    When you use the Services we may collect the following categories of data:

    When you create an Account, we collect and process the following "Account Data":

    • Your first name and last name, your gender, date of birth, e-mail address, telephone number, social network ID, address, user name, password. You may also choose to provide some other optional information about you.

    When you purchase virtual items, virtual currency (so-called "gold") or time-limited premium memberships with the credit card, we collect and process the following "Payment Information":

    • Your credit card number (or a part of it), and information about your credit card issuer.

    When you use the Services, we may collect and process the following "Tracking Data":

    • Location information associated with your IP address when you visit our Sites or use a Game.
    • Information relating to your use of our Services including, but not limited to, information about when and how you use the Services and data traffic and recordings of the parts of the screen you click on while using our Services (so called "clickstreams").
    • Log files and statistics in relation to actions taken on our Sites and in the Games.
    • Technical information about any device that you use when you visit the Sites or use a Game, including your Media Access Control (MAC), Unique Device Identifier (UDID) or equivalent device identifier, your IP address and the browser you are using.

    For the collection and processing of Tracking Data on the Sites we use cookies. Their functionality and your options regarding their use are explained in section 4 below.

    When you use the Services, we may collect and process the following "Content Data":

    • Information that you post in any of the Games Forums.
    • Information sent through the "game-chat" functionality in the Games,
    • Information you provide when you request information or support from us or purchase a product or service from us, including information necessary to process your orders with the relevant payment merchant which may include the amount of any transaction, but will not include your financial information which will only be submitted directly to the payment merchant under secure protocols.
    • Information other than the Account Data you provide to us when participating in competitions, contests and tournaments and responding to surveys.
    • Information relating to your profiles on social networking sites in order to allow integration with such social networking sites.

    4. Cookies

    1. The Sites use cookies and similar technologies that collect Tracking Data to distinguish you from other users. This helps us to provide you with a good experience when you access the Sites and use the Services.
    2. A cookie is a small file of letters and numbers that a website places on your computer or device when you visit a website. You are given the opportunity to consent to using of cookies or refuse from them as you enter our Sites. If you have opted out, we only use the strictly necessary cookies (as described below) and store one permanent ‘compliance’ cookie which tells us that you want to opt out of use of any other cookies. For more information about cookies, we recommend that you visit www.allaboutcookies.org.
    3. The cookies that are used on the Sites fall into the categories described below. These descriptions can help you determine if and how you would like to interact with our Sites and other online services:
      • Strictly necessary cookies
        These cookies are essential in order to enable you to navigate the Sites and use certain features. Without these strictly necessary cookies, the online services provided by the Sites cannot be provided. It is therefore not possible for you to opt out of use of these cookies.
        In addition, the coding language the Sites are written in uses session cookies and their use cannot be avoided. These are deleted each time you close your browser. These cookies do not store any information about the visitor once the browser is closed.
      • Performance cookies
        Our performance cookies collect anonymous information about how you use the Sites and their features. For instance, our performance cookies collect information about which pages on the Sites are visited most often, which advertisements you view or interact with on the Sites or other websites on which our advertisements appear and if you receive any error messages.
      • Analytics cookies
        The Sites use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help us analyse how users use the Sites. The information generated by the cookie about your use of the Sites (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymisation, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent by us to and shortened by Google servers in the USA. On behalf of us, Google will use this information for the purpose of evaluating your use of the Sites, compiling reports on website activity for us and providing other services relating to website activity and internet usage to us. Google will not associate your IP address with any other data held by Google.
        The Sites may use other similar analytics cookies. These cookies are used to collect information about how visitors use the Sites. The information is collected anonymously, and used to report on the number of visitors to the Sites, where the visitors have come from, and the pages they have visited.
        Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout. Further information can be found under http://www.google.com/analytics/terms/gb.html (Google Analytics Terms of Service & Privacy). Please note that on the Sites, Google Analytics code is supplemented by "gat._anonymizeIp();" to ensure an anonymized collection of IP addresses (so called IP-masking). Also, you can prevent Google Analytics to collect such data on behalf of Wargaming by clicking on the following link: https://tools.google.com/dlpage/gaoptout.
      • Functionality cookies
        Functionality cookies are used to remember choices you make (such as language preference, country location, or other online settings) and collect anonymous information.
      • Targeting or advertising cookies
        Third-party targeted advertising cookies may be placed on your device by third-party advertisers, ad networks, data exchanges, marketing analytics and other service providers.
        Third-party targeted advertising cookies collect information about your browsing activity across multiple websites and online services (e.g., about the sections of the websites you visit, the products you are interested in) in order to provide you with relevant advertisements on the websites and online services of third parties. Ad networks may share this information with the advertisers using their network. The information collected using these third-party advertising cookies does not disclose your identity, but will be used to identify you across multiple websites. We can use third party advertising services the list of which you can find athttp://worldoftanks.eu/en/content/docs/disclosure. You can opt out from their services via the instructions and/or links available at their websites or by contacting them directly.
    4. If you wish to refuse the use of cookies by us or by third parties, you can change your browser settings to reject cookies. As the means by which you can do this varies from browser to browser, please visit your web browser's "Help" menu for further details. Please note that, should you choose to refuse the use of cookies by us, this might impair some of the functionality of the Sites and the Services.

    5. How we use your information

    We may use the information that you provide to us or that we collect about you for the following purposes:

    1. Provision of services. Account Data, Tracking Data and Content Data may be collected and processed by us to provide you with the Services that you request from us and to perform the respective EULA and Terms of Service accepted by you. Data collected for that purpose will only be kept as long as necessary to provide the requested Services, and to comply with applicable laws.
    2. Any data collected may be processed by us to detect, investigate and prevent activities that may be illegal, or that may violate the Terms of Service or Forum Rules, or that may violate the respective EULA or Game Rules in respect of any of the Games. Such data will be kept for a maximum duration of six months after the Account closure.
    3. Creation of additional promotion and advertising and creation of user profiles:
      • We may use the e-mail address registered to your Account to provide you with information about products and services related to our Services that you request from us, unless you choose to opt out from this service at the time your Account is created. You may also opt-out from use of your e-mail address for this purpose at any time, by sending an e-mail from the e-mail address registered to your Account to privacy@wargaming.net stating that you do not wish to receive such information. Alternatively, you may opt out by following the unsubscribe instructions at the bottom of each e-mail you receive from us.
      • We may use Tracking Data to monitor, improve, or modify the Services and our operations.
      • We may create a "personal user profile" by connecting your Account Data with your Tracking Data for purposes of improving, or modifying the Services and our operations and, for our own promotions, advertising and market research.

    6. Sharing your information

    1. We will not share your personal data with anyone else unless in the following limited circumstances:
      • To the extent that we are required to do so by applicable law, by a governmental body or by a law enforcement agency, or for crime prevention purposes.
      • Where necessary to enforce the Terms of Service or Forum Rules, or the EULA or Game Rules in respect of any of the Games, to provide you with Services you request from us, to protect the safety of our users and third parties, to protect our rights and property and the rights and property of other users and third parties, or in other cases if we believe in good faith that disclosure is required by law.
      • We may disclose and allow access to information collected through our Services to facilitate the targeting, delivery, and measurement of advertising through and in connection with the Service: to facilitate the targeting, delivery, and measurement of online advertising on third-party services on our behalf; and otherwise to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to our users.
      • Where necessary to provide you with Services you request from us, we may share your personal data with third parties who provide services to us, including to countries outside the European Economic Area. You can find the list of such third parties at http://worldoftanks.eu/en/content/docs/disclosure.
    2. We may share anonymous information, i.e. information which does not directly or indirectly disclose your identity, and aggregated information (meaning information about groups and categories of users, including game statistics and behaviour, but which does not identify and that cannot reasonably be used to identify any individual user) with our advertising partners, the list of which you can also find at http://worldoftanks.eu/en/content/docs/disclosure. We may also allow our advertisers to collect anonymous information and aggregated information within the Services and they may then share that information with us. Our advertisers may collect this information through the use of tracking technologies like cookies and web beacons. This enables our advertisers to develop and deliver targeted advertising in the Services and on the websites of third parties, so that they can try to serve you with advertisements for products and services that are most likely to be of interest to you. Advertisers will also use this information to monitor, improve, or modify their operations.

    7. Children

    We recognise that we have a special obligation to protect personal information obtained from children. We will not knowingly collect personal information from any child, or process such information, without parental consent. For the purpose of this Policy, a child means any individual who is under the age of 18 (or the minimum legal age to consent to the collection and processing of personal information where this is different under applicable law).

    8. Security

    1. We take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Our employees, contractors and agents may be given access to your personal information which we collect, but their use shall be limited to the performance of their duties in relation to facilitating your use of the Services. Our employees, contractors and agents who have access to your personal information are required to keep that information confidential and are not permitted to use it for any purposes other than those listed above or to deal with requests which you submit to us.
    2. We have implemented all reasonable technical, administrative and physical security measures to protect the security of your information.

    9. Third party sites

    The Services may contain links to other websites operated and services provided by third parties, including those retailers you enter into a transaction with. Please note that this Policy applies only to the personal information that we collect through the Services and we cannot be responsible for personal information that third parties may collect, store and use through their websites or their services. You should always read the privacy policy of each website you visit carefully.

    10. Your rights

    In addition to your opt-out right under section 4.2, you may exercise the following rights at any time:

    • You may ask us to provide you with copies of the personal information that we hold about you, or with information about the processing of such information.
    • You may ask us to update and correct any out-of-date or incorrect personal information that we hold about you.

    If you wish to exercise any of these rights, then please contact us at privacy@wargaming.net. If you ask us to delete personal information about you then we may retain an archived copy of this information if required to do so by law.

    11. Changes to this Policy

    We may change this Policy from time to time for various reasons such as changes to reflect in law and regulation, changes in industry practices and technological developments. In case you have a registered Account, you will be notified of any changes of this Policy via e-mail to the e-mail address related to your Account. The latest version of this Policy will always be available on the Sites. Any new version of this Policy shall take effect (i) immediately upon the date of your receipt of the notification e-mail where the changes to this Policy relate to non-material changes which do not reduce your rights; or (ii) no less than thirty (30) days after your receipt of the notification e-mail where the changes to this Policy potentially reduce your rights; or (iii) in case you do not have a registered Account, the moment they are uploaded to our Services.

    12. Questions and comments

    If you have any questions or comments about this Policy, please contact us at privacy@wargaming.net.

  • Terms of Service

    Last updated: February 2,2016

    1. Introduction

    1.1 These Terms of Service govern the relationship between you and

    Wargaming Group Limited, 105, Agion Omologiton Avenue, Nicosia 1080, Cyprus, or any one of its affiliated entities, including Wargaming World Limited, 105, Agion Omologiton Avenue, Nicosia 1080, Cyprus, for Xbox® games and PlayStation®4 games ("Wargaming", "we", "our" and "us") in relation to:

    • a) our websites: worldoftanks.com, worldofwarplanes.com, worldofwarships.com, console.worldoftanks.com, wotgenerals.com, wotblitz.com (each a "Site");
    • b) any of our online, mobile and browser games including, but not limited to, "World of Tanks", "World of Warplanes", "World of Warships", "World of Tanks" on Xbox® 360 and Xbox® One, "World of Tanks" on PlayStation®4, "World of Tanks Generals", or "World of Tanks Blitz" (each a "Game"); and
    • c) any of our other products and services (including support services) which may be accessible via a third party platform, web application or social networking service (together the "Ancillary Services").

    1.2 These Terms of Service also govern the relationship between you and us regarding your use of any of the forums that we operate for the Games (the "Games Forums"). The rules and guidelines applicable to the Games Forums (the "Forum Rules") are set out at http://forum.worldoftanks.eu/index.php?/forum-40/announcement-124-forum-rules and form part of these Terms of Service.

    1.3 In these Terms of Service we refer to the Games, the Games Forums and the Ancillary Services together as the "Services".

    2. Users under the Age of 18

    2.1 If you are under the age of eighteen (18), please ask your parent or guardian to read and accept these Terms of Service on your behalf before you use the Services. If you (or, if applicable, your parent or guardian) do not agree to these Terms of Service, then you may not use or access the Services or any part thereof. By signing up for an Account (see below, section 5 "Your Wargaming Account"), you represent and warrant that you are a "natural person" who is over the age of eighteen (18) or whose legal guardian have accepted and agreed to these Terms of Service.

    2.2 You agree that you will not knowingly allow any individual under the age of eighteen (18) to use or access the Services without a parent or legal guardian supervising him or her.

    3. Amendments to the Terms of Service and the Forum Rules

    3.1 From time to time, we may need to amend these Terms of Service, for example to reflect or include new products or services, to enhance security for our users or because of changes in the law. Also, we may from time to time need to amend the Forum Rules for serious reasons, for example to ensure that the Games Forums operate smoothly and to reflect the needs of the community using the Games Forums. If we make such a change to these Terms of Service and/or to the Forum Rules, we will inform you of the particular changes in advance via e-mail no later than thirty (30) calendar days before such changes come into force and that you shall be deemed to have accepted these changes (i) unless you have notified us of your objection to such changes within thirty (30) calendar days from the moment of receipt the e-mail notification from us, or (ii) if you use the Services after the changes have entered into force. In the e-mail notification, we will inform you of your right to object, of the applicable notice period and the legal consequences of a failure to object.

    3.2 In case you object to any changes as set out in article 1 of this present section 3 "Amendments to the Terms of Service and the Forum Rules", the previous version of the respective Terms of Service and/or Forum Rules shall continue to apply. However, in that case we have the right to close your Account and terminate these Terms of Service with fourteen (14) calendar days’ notice. In case of such termination, you are entitled to a refund according to article 2 of section 13 "Suspension and Closure of Your Account / Termination of these Terms of Service".

    3.3 The latest version of these Terms of Service and of the Forum Rules will always be available on the Sites, so we recommend that you check for updates to these Terms of Service and to the Forum Rules each time you use the Services. Changes to the Terms of Service and/or the Forum Rules shall not affect your accrued rights, shall not substantially disrupt the contractual balance between you and us under these Terms of Service and shall not have retroactive effect.

    4. The Terms of Service, the Privacy and Cookie Policy and the End User Licence Agreement

    4.1 Our Privacy and Cookie Policy sets out how we will respect your privacy and how we use data collected by the Services.

    4.2 In order to access and use any of our Games, in addition to accepting these Terms of Service and the Privacy and Cookie Policy, you must also accept the End User Licence Agreement (the "EULA") applicable to the relevant Game together with the game rules applicable to the relevant Game (the "Game Rules"). We set out here the link to the EULA.

    You must also accept and comply with all rules of external platforms applicable to specific Game, including but not limited to, Xbox® Games and other Xbox® services rules, PlayStation®4 licences and other Sony rules, Apple Appstore and Game Center rules, and Google PlayTM rules. Any breach of any rules of the external platforms shall also be regarded as a fundamental breach of the Terms of Service by you.

    4.3 If you do not want to accept the Terms of Service or the Privacy and Cookie Policy, then you may not use or access any of the Services. If you do not accept the EULA and the Game Rules applicable to a Game, then you may not download or use that Game.

    5. Your Wargaming Account

    Creating an Account

    5.1 In order to use the Services, you will need to create a Wargaming account (an "Account").

    5.2 To create an Account, you must have an e-mail address and will be required to provide certain information. The details of the information that you need to provide are set out in our Privacy and Cookie Policy. It is important that you provide this information truthfully and accurately, so that we have correct details about you and your Account.

    5.3 When creating an Account you will also be required to provide a 'user name' and/or 'persona' to represent you in a Game and on our Sites. User names and personas are tied to your Account (meaning they cannot be transferred to anyone else). You may not use a user name or persona that is used by someone else, is vulgar or offensive, or otherwise breaches these Terms of Service. If you have questions about Account registration, please contact us at https://eu.wargaming.net/support/.

    5.4 Specifically, in order to use the Services for Xbox® 360 or Xbox® One Games, you will need to visit the site and sign in using your Microsoft Xbox® Live ID credentials. The Account will be automatically created using your Microsoft Xbox® Live ID credentials (e-mail and nick name (gamertag)).

    In cases, including some iOS and Android Games you may also log in through some third party system, if expressly permitted in the Game.

    To access the Services for PlayStation®4 Games, you need to have a Sony Entertainment Network account.

    5.5 Also, if expressly permitted by Wargaming, a "demo account" is possible in certain Games. In this case, you receive no separate username or password. The authorization for the Game is made through the specific technical device (mobile phone, tablet, etc.) that you use.

    However, you are strongly advised to set up a standard Account in accordance with the above provisions. If a "demo account" is used, we are not responsible to keep your progress in the Game, ensure availability of game items and Virtual Goods or safety of any monetary or valuable assets in the Account. Cases when an Account and all connected assets may be lost entirely include the loss of the technical device, loss of password or any unauthorized modification of the operating system ("jailbreaking") or of the software.

    Account Sharing

    5.6 You must keep all information relating to your Account confidential. At no time should you disclose your Account ID or password, secret question or answer to anyone. This includes your friends, children, spouses, co-workers, clan members, and/or clan leaders.

    5.7 You may, under circumstances, be responsible for the conduct and actions using your Account and for all breaches of these Terms of Service committed by using your Account which are due your culpable omissions or conduct as regards your Account information. We shall have no liability to you for any loss or damage arising from any unauthorised use of your Account or any unauthorised access, use, alteration, modification and/or disclosure of your personal information based on your culpable omissions or conduct as regards your Account information.

    Security of Your Account

    5.8 You must ensure that you secure your Account, computer, mobile phone or other device from third party access. Please notify us immediately at https://eu.wargaming.net/support/ if you become aware of:

    • a) any unauthorised use of your Account or any other breach of security; or
    • b) any hacking tools being used or that might be used in relation to the Services.

    5.9 We have implemented physical, electronic and managerial procedures in order to help safeguard and prevent unauthorised access, use, alteration, modification and/or disclosure of your personal information. Although we use reasonable efforts to safeguard the security of your personal information, transmissions made on or through the Internet and personal information stored on our servers or the servers of third parties that we use are vulnerable to attack and cannot be guaranteed to be secure. In addition, submissions made by e-mail are not protected by encryption and are vulnerable to interception during transmission.

    6. Charges and Billing

    6.1 You do not have to pay any registration or subscription fees to create an Account. However, some of the Services may require you to pay a fee. If you decide to subscribe to any such Services, you must ensure that:

    • a) you are either over the age of eighteen (18) or, if you are under the age of eighteen (18), that your parent or guardian has agreed to and accepted the respective purchase and these Terms of Service on your behalf;
    • b) you are the authorised Account holder for the Account from which you are subscribing to the Services;
    • c) you are authorised to use the particular credit card or other accepted method of payment;
    • d) all information that you submit is true and accurate (this includes, without limitation, your credit card number and expiration date, so it is important to keep these details updated); and
    • e) you agree to pay all the fees that you incur, unless and until you close your Account and terminate these Terms of Service in accordance with these Terms of Service.

    6.2 Any applicable fees and other charges on your Account for Services fully provided by us are not refundable, except as set forth in these Terms of Service, or as it is required under the applicable law.

    6.3 Please remember that your Account is personal to you and cannot be transferred or traded with any other user.

    6.4 IF YOU ARE PLAYING OUR GAMES ON EXTERNAL PLATFORMS SUCH AS MICROSOFT XBOX®, SONY PLAYSTATION®, APPLE IOS OR GOOGLE ANDROIDTM, YOU MUST ALSO COMPLY WITH ALL TERMS AND CONDITIONS SET BY THOSE THIRD PARTY PLATFORMS. THE CHARGING AND BILLING IN SUCH GAMES ARE SUBJECT TO RULES OF THE THOSE PLATFORMS. WARGAMING DISCLAIMES ANY LIABILITY OF ANY NATURE FOR SUCH PLATFORMS’ ACTIONS.

    7. Content

    7.1 The Services contain a lot of content, including, but not limited to software, technology, text, forum posts, chat posts, profiles, widgets, messages, links, e-mails, music, sound, graphics, pictures or video materials, as well as the design and appearance of our Sites and the Games (the "Content"). Some parts of the Content may only be accessible online and/or require using keys or codes, serial codes and/or online authentication of any kind and in-game achievements in order to be unlocked.

    7.2 The Content and all of the intellectual property rights in the Content are owned by us (or by our affiliates and partners as applicable). However, during the time these Terms of Service are in force between you and us, we grant you a personal right (known as a 'licence') to use the Content in connection with your access and use of the Services. This licence is:

    • a) 'non-exclusive' (meaning that we can grant the same and similar licences to other people as well);
    • b) 'revocable' (meaning that we can terminate this licence in certain circumstances, which are explained further below);
    • c) 'personal' (meaning that you may not use the Content for any commercial purpose);
    • d) 'non-transferable' (meaning that the licence is only for your benefit and you may not transfer or sub-licence any of the rights that we grant to you to any other person);
    • e) 'limited' (meaning that you can only use the Content for the purposes we set out in these Terms of Service); and
    • f) conditional on your compliance with these Terms of Service, Game Rules, Forum Rules and the EULA.

    7.3 Unless and to the extent that we have expressly authorised you in writing, you must not:

    • a) copy or download any Content from the Service or any part thereof (except as part of the proper use or operation of the Services);
    • b) distribute, publicly perform or display, lease, sell, transmit, transfer, publish, edit, copy, create derivative works from, rent, sub-license, distribute, decompile, disassemble, reverse engineer or otherwise make unauthorized use of the Content;
    • c) make any commercial use (i.e. for profit) of any Content; or
    • d) remove, obscure, or alter copyright, patent, trademark, or other proprietary rights notices affixed to the Content.

    7.4 Wargaming will do its best to make the Content available to you as a part of your enjoyment of the Services, but this is subject to some rules which we need in order to ensure efficient running of the Services:

    • a) we can only make the Content available to you if it is legal for you to have access to the Content in your home country;
    • b) you may only obtain the Content from us (or from any person that we authorise for this purpose) and you must not obtain Content from any other person or attempt to do so;
    • c) we reserve the right to refuse your request(s) to acquire the Content, and we also reserve the right to limit or block any request to acquire or obtain Content at our reasonable discretion, in particular insofar as there are technical issues and/or legal restrictions e.g. under copyright law, criminal law, youth protection law etc.;
    • d) we do not guarantee that any of the Content will be available at all times, in all countries and/or all geographic locations, or at any given time or that we will continue to offer any particular Content for any particular period of time (unless we expressly say otherwise as part of the Services);
    • e) the Content you have access to is not returnable, exchangeable, or refundable for other Content or for cash, or other goods or services, unless otherwise provided in the present Terms of Service or as permitted in the Services; and
    • f) we may have to change or update the Content from time to time, but we will post details of any changes in the news section of the relevant Site(s).

    8. Virtual Goods

    8.1 The Services may permit you to purchase virtual items, virtual currency (so-called "Gold") or time-limited premium memberships (virtual items, virtual currency and premium memberships together "Virtual Goods").

    8.2 The following provisions apply to the purchase of Virtual Goods. To purchase Virtual Goods, you need to have an Account.

    • a) To conduct a purchase of Virtual Goods at the Site, you have to click on the "Get Gold" button. Once you get to our premium shop you can then choose the Virtual Goods, which you would like to purchase. The respective price in Euro, US-Dollar or the currency applicable to your region, for the Virtual Good you would like to purchase, will be displayed. You then may choose a payment method and enter your respective payment details. The total amount of a purchase may be adjusted by adding a fee, if any, applicable to the payment method you selected and for mandatory tax payments, if any, required by law. If adjusted, the total amount of the purchase will be recalculated automatically and displayed before you confirm the purchase. If your payment is in a currency other than that of the purchase amount shown on the website, the exchange rate applied on the payment date will depend on the selected payment method.
    • b) Before you confirm your purchase by clicking on the "Purchase Now" button (or a likewise conspicuously labelled button concluding the purchase process), or by fulfilling another action required (e.g. sending a message, etc.), you will have the opportunity to review your purchase details, i.e. the particular Virtual Goods including its amount, if applicable, and respective total price including all taxes, and to correct any errors. To correct any errors you should go back to our premium shop, e.g. by clicking on the "Back" button of your browser.
    • c) By clicking the "Purchase Now" button (or the likewise conspicuously labelled button concluding the purchase process), or by fulfilling another action required (e.g. sending a message, etc.), you are sending an order to us to purchase the confirmed amount of Virtual Goods. If you have provided valid payment details within your Account, we will process your order. You will be notified of our acceptance or denial of your order by us on your screen within a few minutes from the moment of clicking the "Purchase Now" button (or the likewise conspicuously labelled button concluding the purchase process) or fulfilling the respective other action required (e.g. sending a message, etc.).
    • d) In case we accept your order, we will directly thereafter credit the purchased Virtual Goods to your Account and we will charge you via the selected payment method. You will also receive a confirmation of your purchase via e-mail, containing the contract details (the "Purchase Contract") and these Terms of Service. Other than that, we will not store the Purchase Contract text and wording and it will not be accessible to you after conclusion of the Purchase Contract.
    • e) The Purchase Contract will be concluded in the language of the country where you live, or in the English language, unless otherwise provided under the applicable consumer protection law.

    8.3 We set out below the rules that apply to Virtual Goods:

    • a) Virtual Goods may only be redeemed for other Virtual Goods where permitted in the Services;
    • b) once you have purchased Virtual Goods, those Virtual Goods are non-refundable and non-exchangeable (whether or not you use them), except as set forth in these Terms of Service, or as it is required under the applicable law;
    • c) Virtual Goods cannot be sold or transferred to anyone, but you may buy Virtual Goods for another user of a Game through the gift shop applicable to that Game;
    • d) Virtual Goods cannot be exchanged for cash or any goods or services (except other Virtual Goods as permitted in the Services);
    • e) we do not make any promises about how or when Virtual Goods may be available for purchase and can update or change Virtual Goods available for purchase at any time;
    • f) you may only acquire Virtual Goods from us (or from any person that we authorise for this purpose) or from another user of the Game as a gift through the gift shop applicable to that Game, and you must not obtain Virtual Goods from any other person or in any other way or attempt to do so; and
    • g) we may limit or block a request to acquire Virtual Goods for any reason.

    8.4 Information concerning the exercise of the right of withdrawal

    Right of Withdrawal

    • You have the right to withdraw from any Purchase Contract within 14 calendar days without giving any reason. The withdrawal period will expire after 14 calendar days from the day of the conclusion of the Purchase Contract.
      To exercise the right of withdrawal, you must inform us,
      Wargaming Group Limited
      105, Agion Omologiton Avenue, Nicosia 1080, Cyprus
      e-mail: wf@wargaming.net
      phone: +357 22 864444
      fax: +357 22 864454
      of your decision to withdraw from a Purchase Contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form you find under http://content.wargaming.net/Withdrawal%20Form.docx, but it is not obligatory.
    • You can also electronically fill in and submit a withdrawal form on our website via this link: https://eu.wargaming.net/support/kb/articles/600. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
    • To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

    Effects of withdrawal

    • If you withdraw from the Purchase Contract, we shall reimburse to you all payments received from you under this Purchase Contract, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 calendar days from the day on which we are informed about your decision to withdraw from this Purchase Contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
    • If you requested to begin the performance of services under a Purchase Contract during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from that Purchase Contract, in comparison with the full coverage of these services under the Purchase Contract.
    • You lose your right of withdrawal, insofar as the Purchase Contract is a service contract, after the service has been fully performed and if the performance has begun with the your prior express consent, and with the acknowledgement that you will lose your right of withdrawal once the service has been fully performed by us.
    • You lose your right of withdrawal insofar as the Purchase Contract comprises the supply of digital content which is not supplied on a tangible medium if the performance has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.

    Based on the aforesaid you understand that by purchasing Virtual Goods, you consent that we make available these Virtual Goods to you directly after we have accepted your order. You will lose your right of withdrawal once the Virtual Goods have been made fully available to you by us. However, your right of withdrawal is not lost if you purchase Virtual Goods that are granted to you for a certain period of time (e.g. time-limited premium memberships).

    8.5 Please note that due to technical limitations we cannot warrant that payments made by you via a specific payment method will be reimbursed to you via that same payment method:

    You agree that reimbursements for such payments can be facilitated by us via another, common means of payment, e.g. via transfer of money to your bank account, in case reimbursements via these payment methods are technically impossible. In any case, you will not incur any fees as a result of such reimbursement.

    8.6 Applicable consumer protection law, in particular your right of withdrawal under article 4 of section 8 "Virtual Goods and Virtual Currency", will not in any way be restricted by the present Terms of Service.

    8.7 The following rules apply in regard to the gifts made through the Premium Shop:

    • a) As of the latest ToS update, gifts are only available in World of Tanks and World of Warplanes. Please check for updates.
    • b) Please note that gifts can be made within the same game server region only, i.e. gifts from an account on the EU server cannot be made to players on the North America server.
    • c) Within 24 hours after a gift is sent, the recipient will receive a notification via email. To receive a gift, the recipient must go to the My Gifts page in the Premium Shop and accept the gift.
    • d) A recipient may accept or decline a gift. A recipient has 30 days to accept a gift. If it is not accepted within this period, the sender will automatically receive compensation to their account as in-game currency equal to the price of the gift as at the time of purchase.
    • e) Within 24 hours after a recipient accepts or declines a gift, the sender will receive a notification via email.
    • f) If a recipient of a gift already owns a vehicle included in the gift, that vehicle's full cost in gold as at the time of purchase in the Premium Shop will be automatically compensated to the recipient. The vehicle will not be transferred to the recipient's account.
    • g) Any vehicles sent as a gift will be transferred together with a corresponding Garage Slot.
    • h) If the sender of a gift cancels the payment or fails to pay after the recipient accepts the gift, both accounts will be blocked until the circumstances are clarified. Please do not accept gifts from unknown senders.

    9. Fan Websites

    9.1 This section relates to any fan website that you may create regarding any of our Games ("Fansites" and each a "Fansite").

    9.2 At some of our Sites we expressly designate certain Content such as Wargaming game-related images, graphics or artwork and trade marks as being "for fansite use" (for example see: http:///worldoftanks.eu/news/943-world-tanks-fankit). In these Terms of Service we refer to this specifically designated Content as "Fansite Content".

    9.3 We grant you a non-exclusive, revocable, personal, non-transferable and limited licence (as these terms are defined in article 2 of section 7 "Content" above) to reproduce and redistribute Fansite Content on Fansites. This licence is conditional upon you complying with the following provisions:

    • a) you acknowledge and agree that we retain ownership of the Fansite Content and have the right to amend, delete, add to or otherwise modify any of it at any time;
    • b) you agree to include Wargaming's trade mark, copyright or other proprietary rights notices when displaying Fansite Content if we request you to do so and in the manner that we request you to do so;
    • c) you agree to comply with any usage guidelines that we may provide to you from time to time;
    • d) you shall not remove or alter any identifying information or copyright management information conveyed in connection with copies of Fansite Content, including in digital form, nor challenge Wargaming's ownership (or the ownership of any third party) of the Fansite Content;
    • e) you shall not use or adopt any trademarks that might be confusingly similar to any Fansite Content;
    • f) the Fansite will not post material that is disparaging, illegal or infringes on the rights of any third party or that damages (or that might damage) the reputation of Wargaming or of any of the Games;
    • g) except as expressly permitted in these Terms of Service, you shall not rent, lease, reproduce, modify, translate the Fansite Content, or make an adaptation of (including without limitation fiction or visual art), or in any way exploit, any of the Content without our express written permission; and
    • h) you must not make, or seek to make, any commercial use or profit out of the Fansite Content (including for example by selling subscriptions to your Fansite) without our prior written consent.

    9.4 If you fail to comply with any of the terms set out in this section, we reserve the right to terminate your licence over the Fansite Content and also to close your Account in accordance with section 13 "Suspension and Closure of Your Account / Termination of these Terms of Service".

    10. User Generated Content

    10.1 Some Services permit you to create or upload content which you have created (which we refer to in these Terms of Service as "User Generated Content" or "UGC"). UGC includes, for example: Account personas, forum posts, chat posts, voice chat, messenger type features, profile content and any other Content contributed by users to or on Services.

    10.2 Users of the Services create, download and use User Generated Content at their own risk. If you upload or make available to other users your UGC via our Services, we do not control, monitor, endorse or own your UGC, and you are commissioning us to host and make available such UGC on our Services and grant to us a respective limited, non-exclusive and revocable license.

    10.3 In relation to any User Generated Content which you create or wish to make available to other users, you agree to and comply with the following terms and conditions:

    • a) any part of the UGC which comprises or incorporates any of our intellectual property rights remains our property;
    • b) you must not upload any UGC that belongs to anyone else unless you have the respective right owner’s authorisation to do so;
    • c) you must not upload any UGC that infringes the intellectual property rights or privacy or any other rights of anyone else or which is illegal or breaches these Terms of Service;
    • d) you waive and agree not to assert any moral rights or similar rights you may have in UGC against us;
    • e) you are solely responsible for your UGC; we do not pre-screen all UGC and do not endorse, approve, or pre-screen any UGC that you and other users may contribute to Services;
    • f) you must not in any way claim or suggest that any UGC is endorsed, supported by, or affiliated with us;
    • g) the UGC must comply with all relevant legislation and must not contain any material which may be considered offensive, defamatory, illegal or which could cause any reputational loss or embarrassment to us;
    • h) if you create any UGC, you are responsible and liable for it; we may, under circumstances, not bear any liability or responsibly for UGC, nor do we provide any support for UGC;
    • i) if we believe that your use or uploading of UGC breaches any of these conditions, then Wargaming may remove, block, edit, move or disable such UGC; and
    • j) if you contravene any of these conditions, we reserve the right to suspend or permanently remove availability of your UGC and to take any other steps which we consider appropriate.

    11. Feedback and User Submissions

    11.1 We are always pleased to hear from our users and welcome specific comments about our Services. Unfortunately, however, our long-standing company policy does not allow us to accept or consider creative ideas, suggestions or materials other than those we have specifically requested. The aim of this policy is to avoid the possibility of future misunderstandings when projects that we develop might seem to others to be similar to their own creative work. Accordingly, we must, regretfully, ask that you do not send us any original creative suggestions, ideas, notes, drawings, concepts or other information such as game ideas or original artwork ("Submissions").

    11.2 Any and all Submissions that you send to us, whether at our specific request or notwithstanding our request that you do not do so, shall be deemed, and shall remain, our property from the time of uploading or transmission.

    12. Forum Rules

    12.1 The Forum Rules set out how we expect you to behave when using any of the Games Forums. Please review the Forum Rules carefully before using any of the Games Forums.

    12.2 If you contravene the Forum Rules, then we may take some or all of the following actions (depending on the seriousness of the breach) without any notice to you:

    • a) we may restrict your access to the Games Forums to read-only status for a short period of time;
    • b) we may restrict your access to the Games Forums to read-only status for a longer period of time;
    • c) we may restrict your access to the Games Forums to read-only status permanently; and
    • d) we may suspend or close your Account and terminate these Terms of Service as provided in section 13 "Suspension and Closure of Your Account / Termination of these Terms of Service".

    12.3 If we restrict your access to the Games Forums to read-only status, then during the period of that restriction you will be able to view the Games Forums but will not be able to post comments to the Games Forums.

    12.4 If you encounter another user who is contravening any of the Forum Rules, please report this activity to us using the "Help" or "Report Abuse" functions in the relevant Games Forum if available, or otherwise contact Customer Support at https://eu.wargaming.net/support/.

    13. Suspension and Closure of Your Account / Termination of these Terms of Service

    Termination for Cause

    13.1 Our and your statutory rights to close your Account and terminate these Terms of Service for good cause remain unaffected by these Terms of Service.

    13.2 If such a termination for cause is prompted by a breach of a contractual obligation under these Terms of Service from our side, you are entitled to (i) a refund for any payments made by you for Gold that at the time of termination has not been used by you in exchange for other Virtual Goods; and (ii) a pro-rata refund of payments for any premium membership active for your Account at the time of termination. Other than that, you will not be entitled to any refunds or compensation.

    Suspension or termination by Wargaming

    13.3 If you are in material breach of these Terms of Service or EULA, then we may, at our reasonable discretion depending on the seriousness of the breach, take some or all of the following actions:

    • a) suspend your Account for a short period of time;
    • b) suspend your Account for a longer period of time; and
    • c) close your Account and terminate these Terms of Service.

    If the breach of these Terms of Service is your first breach, if it is not flagrant, if it is capable of cure, and if the circumstances allow us to do so, then we shall give you fourteen (14) calendar days prior written notice of the impending Account closure to give you the opportunity to cure the breach during such time period.

    If we suspend your Account, then during the period of that suspension you will not be able to access your Account or use any of the Services. If we close your Account and terminate these Terms of Service, then you will never be able to access your Account and we may also prohibit you from accessing or using the Services in future.

    13.4 We can also suspend your access to the 'game chat' functionality in the Game, and if we do that, then during the period of that suspension you will be able to play the Game and read the 'game chat' of other players, but will not be able to participate in 'game chat'.

    13.5 We will only close your Account and terminate these Terms of Service in very serious circumstances where we consider that a suspension is not sufficient. For example, this might include a very serious contravention of these Terms of Service, the Forum Rules, or the Privacy and Cookie Policy or where you have contravened these Terms of Service, the Forum Rules, the Privacy and Cookie Policy or any of them on numerous occasions. The same may apply for very serious contravention or contraventions on numerous occasions against (i) a EULA, or (ii) specific Game Rules, which you accepted when installing the Game.

    13.6 If you believe that we have suspended or closed your Account in error, please contact Customer Support at https://eu.wargaming.net/support/.

    14. Your Right to close Your Account and terminate these Terms of Service without cause

    14.1 You may close your Account and terminate these Terms of Service without cause at any time by contacting Customer Support at https://eu.wargaming.net/support/.

    14.2 Important note: Any Virtual Goods you purchase from us are directly linked to the existence of your Account. If you decide to close your Account and terminate these Terms of Service without cause, you will lose any Virtual Goods accessible from that Account at the time of the termination. You will then only be entitled to a pro-rata refund of payments for any premium membership active for your Account at the time of termination. Other than that, you will not be entitled to any refunds or compensation.

    14.3 This present section 14 "Your Right to close your Account and terminate these Terms Of Service without Cause" does not limit your statutory rights of withdrawal under article 4 of section 8 "Virtual Goods and Virtual Currency".

    15. Nature of Services

    You hereby accept, recognize and understand that we constantly work on further development of the Game and Services, we improve, upgrade and update graphics, features, gameplay and any other Content of the Game in order to make the gameplay enjoyable for you.

    16. Links to Third Party Sites

    The Services may include hyperlinks to web sites operated by third parties including advertisers and other content providers. Those sites may collect data or solicit personal information from you. We do not control such web sites, and are not responsible for their content, privacy policies, or for the collection, use or disclosure of any information those sites may collect.

    17. Beta Tests

    17.1 We may give you the opportunity to beta test new games and features of the Sites. Your participation as a beta tester is subject to the following terms and conditions.

    17.2 Closed beta tests are confidential. The beta games, including information about features and functionality to be offered as part of the games, are confidential. If you participate in a closed beta test, you must safeguard and prevent unauthorised access to, copying, disclosure, and unauthorised use of the beta games. You will carry out the testing personally and not provide access to beta games to any other person. Your obligation to keep the beta games confidential will continue until we publicly distribute, or otherwise disclose to the public through no fault of yours, each of the games and the content that you are testing.

    17.3 As a beta tester, you are invited to play beta games for the sole purpose of evaluating the games and identifying errors. Nothing in these Terms of Service or the Sites shall be construed as granting you any rights or privileges of any kind with respect to the beta games. The beta games are provided for testing on an "as is" basis and we make no warranty to you of any kind, express or implied.

    17.4 When playing certain beta games, you may accumulate treasure, experience points, equipment, or other value or status indicators. We may reset this data when the relevant game completes this testing phase or at any time during the testing process. In this case, all player history and data will be erased and each player will return to novice status.

    17.5 By starting a beta game, you agree that:

    • a) playing the beta game is at your own risk and that you know that the beta game may include known or unknown bugs;
    • b) any value or status indicators that you achieve through the gameplay may be erased at any time;
    • c) we have no obligation to make this beta game available for play without charge for any period of time, nor to make them available at all;
    • d) this beta game may be available only by subscription once the testing process is complete or at any time in the future;
    • e) these Terms of Service apply to your use of the beta game during the testing phase; and
    • f) if the beta test is a closed beta test, you will keep all information about the beta game confidential as stated above and not disclose such information to any other person.

    18. Epilepsy Warning

    Certain people are susceptible to epileptic seizures or loss of consciousness when exposed to certain flashing lights or light patterns in everyday life. Such people may have a seizure while watching certain monitor images or playing certain video games. This may happen even if the person has no medical history of epilepsy or has never had any epileptic seizures. If you or anyone in your family has ever had symptoms related to epilepsy (seizures or loss of consciousness) when exposed to flashing lights, consult your doctor prior to playing. We advise that parents should monitor the use of video games by their children. If you or your child experience any of the following symptoms: dizziness, blurred vision, eye or muscle twitches, loss of consciousness, disorientation, any involuntary movement or convulsion, while playing a video game, IMMEDIATELY discontinue use of the video game and consult your doctor. Please also note that when using a video game you should take certain standard health and safety precautions, including avoiding playing the game when tired and not had much sleep, taking 10 to 15 minute breaks every hour, sitting a reasonable distance from the screen, and playing the game in a well-lit environment.

    19. Warranties and Liability Regarding the Services

    Our Warranties

    19.1 We warrant that we have the right to enter the Terms of Service and to grant you the licences to use the Services set out in section 7 "CONTENT".

    Our Liability

    19.2 We shall be liable for damages with respect to injuries to health, body or life or for intentional damages caused by us, our representatives, employees or our vicarious agents or in any other cases according to the applicable law.

    19.3 Unless otherwise provided under the applicable law, in addition to article 2 of the present section 19 "Warranties and Liability regarding the Services", with respect to Virtual Goods, we shall be liable for damages that arise from the lack of a guaranteed characteristic or gross negligence of us, our representatives, or vicarious agents.

    19.4 Any further liability of us shall be waived to the broadest extent as permitted by relevant provisions of applicable law.

    20. Governing (Applicable) Law and Jurisdiction

    20.1 These Terms of Service and any dispute, claim or obligation (whether contractual or non-contractual) arising out of or in connection with it or its subject matter or formation shall be governed by the laws of Cyprus, unless otherwise required by the law of the country where the user has his habitual residence.

    20.2 We and you submit all the aforementioned disputes to the jurisdiction of the courts of the country whose laws are applicable subject to article 1 of the present section 20 "Governing (Applicable) Law and Jurisdiction".

    21. Copyright and Trade Mark Notices

    "World of Tanks", "World of Warplanes", "World of Warships", "World of Tanks Generals", "World of Tanks Blitz", "Wargaming.net" and "Wargaming" and their respective logos are trademarks or registered trade marks of Wargaming. You may not use or display such trademarks in any manner, except as expressly set out in these Terms of Service. All third party trademarks and service marks that appear in the Games are the property of their respective owners and all rights in them are reserved.

    22. No Restriction of Consumers Rights

    The provisions of these Terms of Service do not exclude, limit or otherwise restrict the rights vested with the consumers upon relevant provisions of applicable law nor may be construed by anyone in this way.

    23. Contact Us

    If you have any questions, complaints, or comments regarding these Terms of Service, please contact us at https://eu.wargaming.net/support/.

  • Clan Rules

    By creating/joining and/or managing a clan, players of the World of Tanks and World of Warplanes understand, accept and agree that all the rules, agreements, policies and other documents adopted by the players when registered (created accounts) in World of Tanks and World of Warplanes (hereinafter referred to as the "User Agreement") shall apply to creation, entry, management, and other use of the clans in the above mentioned games.

    PLEASE NOTE THAT THE RULES AND RESTRICTIONS ARE NOT EXHAUSTIVE AND DO NOT COVER ALL POSSIBLE OFFENSIVE OR ABUSIVE BEHAVIOR.

    1. Clan registration is offered to you on a fee basis. The registration fee will be automatically charged from the account of the player creating a clan at the moment of registration.
    2. The number of clan members must not exceed 100 people.
    3. The clan name consists of the full name and tag (abbreviation).
    4. The full clan name can contain lowercase and uppercase characters of the Latin, Cyrillic, and other national alphabets, spaces, digits, hyphens (-) and underscores (_).
    5. The full clan name must not exceed 70 characters.
    6. The tag can contain only uppercase Latin characters and digits.
    7. The tag must be from 2 to 5 characters in length.
    8. Both the full name and tag are unique within the project. During name verification the case is not considered.
    9. The clan creator can enter a Clan Motto in the corresponding field. The Clan Motto can contain lowercase and uppercase characters of the Latin, Cyrillic, and other national alphabets, spaces, digits, hyphens (-) and underscores (_). The maximum length of a Clan Motto is 100 characters.
    10. The clan creator can enter a Clan Description in the corresponding field. The Clan Description can contain lowercase and uppercase characters of the Latin, Cyrillic, and other national alphabets, spaces, digits, hyphens (-) and underscores (_). The maximum length of a Clan Description is 1000 characters.
    11. Full and abbreviated clan names and clan mottoes and descriptions must not:
      • Be implicitly or explicitly connected to any organizations, historical or political representatives, including those convicted of crimes against mankind, that thus cause negative reaction of considerable number of people, or to any representatives or names of terrorist organizations, including currently operating ones. Violation example: Nazi attributes, abbreviations or symbols of any kind, e.g. “SS”, as well as names, last names or initials of Nazi representatives.
      • Contain a reference to racial or national superiority, as well as promote discrimination in any form
      • Imply any insult or obscenity
      • Be related to pedophilia, incapability or consequences of harassment
      • Insult in any way a certain ethnic or racial group
      • Implicitly or explicitly be associated with sexual intercourse or violence
      • Implicitly or explicitly promote, refer to or use alcohol or drugs
      • Contain copyrighted or registered trademark elements in whole or in part
      • Contain information that could lead to erroneous perception of the clan as a clan of the Administration
      • Contain obscene acronyms, expressions or phrases
      • Violate the terms of the License Agreement between the Players and the Project Administration in any way, including the legislation of the jurisdiction country of the Project
      • Contain links to other Internet resources, except for references to the resources of the Project or other resources that are defined as appropriate by the Administration.
      • Both the full name and the tag, as well as mottoes and clan descriptions must not violate the points above.
    12. The Project Administration monitors players' compliance with the rules and dispenses disciplinary action specific to each case at their discretion. The clan whose full or abbreviated name is deemed violating the rules can be disbanded without reimbursement of the registration fee. The Administration has the right but is not obliged to give the clan violating the rules up to 24 hours to eliminate the violation.
    13. Any violation of these Rules automatically entail the violation of the User Agreement or other similar document governing the use of the respective game and shall give grounds for sanctions against the clan creator or other person having the authority to manage the clan.
  • Clan Rules for World of Tanks Blitz

    Below you can find the rules for creating, joining and managing a clan in World of Tanks Blitz. The Clan rules are part of the Game Rules.

    Please note that the rules and restrictions are not exhaustive and do not cover all possible offensive or abusive behavior.

    1. Clan registration is offered to you on a fee basis. The registration fee will be automatically charged from the account of the player creating a clan at the moment of registration.
    2. The number of clan members must not exceed 50 people.
    3. The clan name consists of the full name and tag (abbreviation).
    4. The full clan name can contain lowercase and uppercase characters of the Latin, Cyrillic, and other national alphabets, spaces, digits, hyphens (-) and underscores (_).
    5. The full clan name must include 2-25 characters.
    6. The tag can contain only uppercase Latin characters, hyphens (-), underscores (_) and digits.
    7. The tag must be from 2 to 5 characters in length.
    8. Both the full name and tag are unique within the project. During name verification the case is not considered.
    9. The clan creator can enter a Clan Motto in the corresponding field. The Clan Motto can contain lowercase and uppercase characters of the Latin, Cyrillic, and other national alphabets, spaces, digits, hyphens (-) and underscores (_). The maximum length of a Clan Motto is 100 characters. The motto section must be filled in to proceed.
    10. The clan creator can enter a Clan Description in the corresponding field. The Clan Description can contain lowercase and uppercase characters of the Latin, Cyrillic, and other national alphabets, spaces, digits, hyphens (-) and underscores (_). The maximum length of a Clan Description is 1000 characters.
    11. Full and abbreviated clan names and clan mottoes and descriptions must not:
      • Be implicitly or explicitly connected to any organizations, historical or political representatives, including those convicted of crimes against mankind, that thus cause negative reaction of considerable number of people, or to any representatives or names of terrorist organizations, including currently operating ones. Violation example: Nazi attributes, abbreviations or symbols of any kind, e.g. “SS”, as well as names, last names or initials of Nazi representatives.
      • Contain a reference to racial or national superiority, as well as promote discrimination in any form
      • Imply any insult or obscenity
      • Be related to pedophilia, incapability or consequences of harassment
      • Insult in any way a certain ethnic or racial group
      • Implicitly or explicitly be associated with sexual intercourse or violence
      • Implicitly or explicitly promote, refer to or use alcohol or drugs
      • Contain copyrighted or registered trademark elements in whole or in part
      • Contain information that could lead to erroneous perception of the clan as a clan of the Administration
      • Contain obscene acronyms, expressions or phrases
      • Violate the terms of the License Agreement between the Players and the Project Administration in any way, including the legislation of the jurisdiction country of the Project
      • Contain links to other Internet resources, except for references to the resources of the Project or other resources that are defined as appropriate by the Administration.

      Both the full name and the tag, as well as mottoes and clan descriptions must not violate the points above.

    12. The Project Administration monitors players' compliance with the rules and dispenses disciplinary action specific to each case at their discretion. The clan whose full or abbreviated name is deemed violating the rules can be disbanded without reimbursement of the registration fee. The Administration has the right but is not obliged to give the clan violating the rules up to 24 hours to eliminate the violation.
    13. Any violation of these Rules automatically entail the violation of the User Agreement or other similar document governing the use of the respective game and shall give grounds for sanctions against the clan creator or other person having the authority to manage the clan.
  • Clan Rules for World of Tanks on Console

    Below you can find the rules for creating, joining and managing a clan in World of Tanks on Console. The Clan rules are part of the set Game Rules.

    Please note that the rules and restrictions are not exhaustive and do not cover all possible offensive or abusive behavior therefore please refer to the game rules and EULA for a more comprehensive view.

    1. Clan registration is offered to you on a fee basis. The registration fee will be automatically charged from the account of the player creating a clan at the moment of registration.
    2. The number of clan members must not exceed 100 people. 
    3. The clan name consists of the full name and tag (abbreviation).
    4. The full clan name can contain lowercase and uppercase characters of the Latin, Cyrillic, and other national alphabets, spaces, digits, hyphens (-) and underscores (_).
    5. The full clan name must include 2-25 characters.
    6. The tag can contain only uppercase Latin characters, hyphens (-), underscores (_) and digits.
    7. The tag must be from 2 to 5 characters in length.
    8. Both the full name and tag are unique within the project. During name verification the case is not considered.
    9. Certain content for names, avatars, images/video, signatures & clan logos, have no place on the forums or within the Game, due to their extremely offensive, annoying or inappropriate nature. The following list is only a summary, but it gives some idea of names, images, signatures, avatars and clan logos which are not accepted with the Game environment:
    10. Names, Avatars, Images/Video, Signatures & Clan logos:
      • That contains profanity, including its abbreviated form.
      • That contains insults, personal attacks, abuse or harassment.
      • Which either in whole or partly contain copyrighted or registered trade mark elements.
      • Which have (in any way) racist or nationalistic implications which may create offense to a certain nation, ethnic, religious or racial group.
      • That contains an allusion of racial or national supremacy, as well as discriminative propaganda on any level.
      • Which contain insults or derogatory comments based on race, nationality, religion, culture, mental stature, sex, or sexual preference.
      • Which have an association with sexuality, pedophilia, sexual abuse, or have an offensive connection to the human body or bodily functions.
      • Which contain nudity, sexually explicit material or content that is otherwise deemed inappropriate.
      • Which contain excessive gore or violence, or are obscene/vulgar.
      • Which make reference to addictive or illegal substances or their use, or any other illegal activities.
      • That contains logotypes, symbols, emblems or figures connected in one way or another with organizations, which violate or were violating existing laws and rules; i.e. anything that may provoke strong negative reaction/association or promote national/ethnic/religious hatred. (For example, using different variations of Nazi symbolic, abridgments and signs [88, 14, 420, SS], or similar stylizing [such as, 55] as well as credentials, names and surnames of Nazi leaders.)
      • That contains reference to current mainstream religions that may create offense, i.e. names such as God, Jesus, Allah, etc.
      • That are connected with negative historical or political personalities, first of all those who are judged by international courts for crimes against humanity, those that generally arouse feelings of suffering or disgust in the majority of people, as well as members of currently existing terrorist organizations;
      • That negatively portrays the projects staff, or administration.
      • Which in any other manner violates the End User License Agreement or local laws, either implicitly or explicitly are prohibited. (This also contains links to websites containing the above).
    11. If names (Clan or Tag), avatars, signatures, images/video, clan logos within the forums or within the game violate these rules the offending account may be changed and/or the accounts may be sanctioned or suspended. Moreover, the administration reserves the right to delete, update or modify any names (Clan or Tag) and avatars, images or clan images which are considered inappropriate on the forums or within the game environment.
    12. If Wargaming has determined that a Clan Commander’s account has been inactive after 6 months, the entire Clan will be deemed as Inactive.
      • When a Clan is deemed Inactive, the Clan Commander will be sent a ticket via the Customer Support Center.  The Clan Commander will have 30 days to respond to the ticket and remove the Inactive status.
      • If a Clan Commander is aware that he/she will become Inactive, they can submit a ticket to the Customer Support Center requesting the name and tag be kept for an additional 6 months up to a year.
      • If a Clan Commander is deemed Inactive, their title and rank will be given to the highest ranking member of the Clan or tenure.
      • If there are two members of the same rank, the player who has been in the clan the longest will receive priority
    13. 12. The Project Administration monitors players' compliance with the rules and dispenses disciplinary action specific to each case at their discretion. The clan whose full or abbreviated name is deemed violating the rules can be disbanded without reimbursement of the registration fee. The Administration has the right but is not obliged to give the clan violating the rules up to 24 hours to eliminate the violation.
    14. 13. Any violation of these Rules automatically entail the violation of the User Agreement or other similar document governing the use of the respective game and shall give grounds for sanctions against the clan creator or other person having the authority to manage the clan.