Below, you’ll find legal documentation for all Wargaming.net products & services.
Last updated: February 2, 2016.
1.1 These Terms of Service govern the relationship between you and
Wargaming Group Limited
105, Agion Omologiton Avenue
Nicosia 1080, Cyprus
or any one of its affiliated entities (“Wargaming“, “we“, “our” and “us“) in relation to:
1.2 These Terms of Service also govern the relationship between you and us regarding your use of any of the forums that we operate for the Games (the “Games Forums”). The rules and guidelines applicable to the Games Forums (the “Forum Rules”) are set out at:
and form part of these Terms of Service.
1.3 In these Terms of Service we refer to the Games, the Games Forums and the Ancillary Services together as the “Services“.
2.1 If you are under the age of eighteen (18), please ask your parent or guardian to read and accept these Terms of Service on your behalf before you use the Services. If you (or, if applicable, your parent or guardian) do not agree to these Terms of Service, then you may not use or access the Services or any part thereof. By signing up for an Account (see below, section 5 “Your Wargaming Account”), you represent and warrant that you are a “natural person” who is over the age of eighteen (18) or whose legal guardian have accepted and agreed to these Terms of Service.
2.2 You agree that you will not knowingly allow any individual under the age of eighteen (18) to use or access the Services without a parent or legal guardian supervising him or her.
3.1 From time to time, we may need to amend these Terms of Service, for example to reflect or include new products or services, to enhance security for our users or because of changes in the law. Also, we may from time to time need to amend the Forum Rules for serious reasons, for example to ensure that the Games Forums operate smoothly and to reflect the needs of the community using the Games Forums. If we make such a change to these Terms of Service and/or to the Forum Rules, we will inform you of the particular changes in advance via e-mail no later than thirty (30) calendar days before such changes come into force and that you shall be deemed to have accepted these changes (i) unless you have notified us of your objection to such changes within thirty (30) calendar days from the moment of receipt the e-mail notification from us, or (ii) if you use the Services after the changes have entered into force. In the e-mail notification, we will inform you of your right to object, of the applicable notice period and the legal consequences of a failure to object.
3.2 In case you object to any changes as set out in article 1 of this present section 3 “Amendments to the Terms of Service and the Forum Rules”, the previous version of the respective Terms of Service and/or Forum Rules shall continue to apply. However, in that case we have the right to close your Account and terminate these Terms of Service with fourteen (14) calendar days’ notice. In case of such termination, you are entitled to a refund according to article 2 of section 13 “Suspension and Closure of Your Account / Termination of these Terms of Service”.
3.3 The latest version of these Terms of Service and of the Forum Rules will always be available on the Sites, so we recommend that you check for updates to these Terms of Service and to the Forum Rules each time you use the Services. Changes to the Terms of Service and/or the Forum Rules shall not affect your accrued rights, shall not substantially disrupt the contractual balance between you and us under these Terms of Service and shall not have retroactive effect.
You must also accept and comply with all rules of external platforms applicable to specific Game, including but not limited to, Xbox® Games and other Xbox® services rules, PlayStation®4 computer entertainment system licences and other Sony Interactive Entertainment Inc. rules, Apple Appstore and Game Center rules, and Google PlayTM rules. Any breach of any rules of the external platforms shall also be regarded as a fundamental breach of the Terms of Service by you.
5.1 In order to use the Services, you will need to create a Wargaming account (an “Account“).
5.3 When creating an Account you will also be required to provide a ‘user name’ and/or ‘persona’ to represent you in a Game and on our Sites. User names and personas are tied to your Account (meaning they cannot be transferred to anyone else). You may not use a user name or persona that is used by someone else, is vulgar or offensive, or otherwise breaches these Terms of Service. If you have questions about Account registration, please contact us at https://eu.wargaming.net/support/.
5.4 Specifically, in order to use the Services for Xbox® 360 or Xbox® One Games, you will need to visit the site and sign in using your Microsoft Xbox® Live ID credentials. The Account will be automatically created using your Microsoft Xbox® Live ID credentials (e-mail and nick name (gamertag)).
In cases, including some iOS and Android Games you may also log in through some third party system, if expressly permitted in the Game.
To access the Services for Games on PlayStation®4 computer entertainment system, you need to have an account for PlayStation™Network.
5.5 Also, if expressly permitted by Wargaming, a “demo account” is possible in certain Games. In this case, you receive no separate username or password. The authorization for the Game is made through the specific technical device (mobile phone, tablet, etc.) that you use.
However, you are strongly advised to set up a standard Account in accordance with the above provisions. If a “demo account” is used, we are not responsible to keep your progress in the Game, ensure availability of game items and Virtual Goods or safety of any monetary or valuable assets in the Account. Cases when an Account and all connected assets may be lost entirely include the loss of the technical device, loss of password or any unauthorized modification of the operating system (“jailbreaking”) or of the software.
5.6 You must keep all information relating to your Account confidential. At no time should you disclose your Account ID or password, secret question or answer to anyone. This includes your friends, children, spouses, co-workers, clan members, and/or clan leaders.
5.7 You may, under circumstances, be responsible for the conduct and actions using your Account and for all breaches of these Terms of Service committed by using your Account which are due your culpable omissions or conduct as regards your Account information. We shall have no liability to you for any loss or damage arising from any unauthorised use of your Account or any unauthorised access, use, alteration, modification and/or disclosure of your personal information based on your culpable omissions or conduct as regards your Account information.
5.8 You must ensure that you secure your Account, computer, mobile phone or other device from third party access. Please notify us immediately at https://eu.wargaming.net/support/ if you become aware of:
5.9 We have implemented physical, electronic and managerial procedures in order to help safeguard and prevent unauthorised access, use, alteration, modification and/or disclosure of your personal information. Although we use reasonable efforts to safeguard the security of your personal information, transmissions made on or through the Internet and personal information stored on our servers or the servers of third parties that we use are vulnerable to attack and cannot be guaranteed to be secure. In addition, submissions made by e-mail are not protected by encryption and are vulnerable to interception during transmission.
6.1 You do not have to pay any registration or subscription fees to create an Account. However, some of the Services may require you to pay a fee. If you decide to subscribe to any such Services, you must ensure that:
6.2 Any applicable fees and other charges on your Account for Services fully provided by us are not refundable, except as set forth in these Terms of Service, or as it is required under the applicable law.
6.3 Please remember that your Account is personal to you and cannot be transferred or traded with any other user.
6.4 IF YOU ARE PLAYING OUR GAMES ON EXTERNAL PLATFORMS SUCH AS MICROSOFT XBOX®, PLAYSTATION®4 COMPUTER ENTERTAINMENT SYSTEM, APPLE IOS OR GOOGLE ANDROID™, YOU MUST ALSO COMPLY WITH ALL TERMS AND CONDITIONS SET BY THOSE THIRD PARTY PLATFORMS. THE CHARGING AND BILLING IN SUCH GAMES ARE SUBJECT TO RULES OF THE THOSE PLATFORMS. WARGAMING DISCLAIMES ANY LIABILITY OF ANY NATURE FOR SUCH PLATFORMS’ ACTIONS.
6.5. If your issuing bank offers automatic account updater services (Visa Account Updater, Mastercard Automatic Billing Updater, or similar), these services may automatically update your payment card details in our acquirers’ systems when they change without any action on your part. If you do not want to have your card details automatically updated, please contact your issuing bank.
7.1 The Services contain a lot of content, including, but not limited to software, technology, text, forum posts, chat posts, profiles, widgets, messages, links, e-mails, music, sound, graphics, pictures or video materials, as well as the design and appearance of our Sites and the Games (the “Content“). Some parts of the Content may only be accessible online and/or require using keys or codes, serial codes and/or online authentication of any kind and in-game achievements in order to be unlocked.
7.2 The Content and all of the intellectual property rights in the Content are owned by us (or by our affiliates and partners as applicable). However, during the time these Terms of Service are in force between you and us, we grant you a personal right (known as a ‘licence’) to use the Content in connection with your access and use of the Services. This licence is:
7.3 Unless and to the extent that we have expressly authorised you in writing, you must not:
7.4 Wargaming will do its best to make the Content available to you as a part of your enjoyment of the Services, but this is subject to some rules which we need in order to ensure efficient running of the Services:
8.1 The Services may permit you to purchase virtual items, virtual currency (so-called “Gold“) or time-limited premium memberships (virtual items, virtual currency and premium memberships together “Virtual Goods“).
8.2 The following provisions apply to the purchase of Virtual Goods. To purchase Virtual Goods, you need to have an Account.
8.3 We set out below the rules that apply to Virtual Goods:
8.4 Information concerning the exercise of the right of withdrawal
Right of Withdrawal
Effects of withdrawal
Based on the aforesaid you understand that by purchasing Virtual Goods, you consent that we make available these Virtual Goods to you directly after we have accepted your order. You will lose your right of withdrawal once the Virtual Goods have been made fully available to you by us. However, your right of withdrawal is not lost if you purchase Virtual Goods that are granted to you for a certain period of time (e.g. time-limited premium memberships).
8.5 Please note that due to technical limitations we cannot warrant that payments made by you via a specific payment method will be reimbursed to you via that same payment method:
You agree that reimbursements for such payments can be facilitated by us via another, common means of payment, e.g. via transfer of money to your bank account, in case reimbursements via these payment methods are technically impossible. In any case, you will not incur any fees as a result of such reimbursement.
8.6 Applicable consumer protection law, in particular your right of withdrawal under article 4 of section 8 “Virtual Goods and Virtual Currency”, will not in any way be restricted by the present Terms of Service.
8.7 The following rules apply in regard to the gifts made through the Premium Shop:
9.1 This section relates to any fan website that you may create regarding any of our Games (“Fansites” and each a “Fansite“).
9.2 At some of our Sites we expressly designate certain Content such as Wargaming game-related images, graphics or artwork and trade marks as being “for fansite use” (for example see: http:///worldoftanks.eu/news/943-world-tanks-fankit). In these Terms of Service we refer to this specifically designated Content as “Fansite Content“.
9.3 We grant you a non-exclusive, revocable, personal, non-transferable and limited licence (as these terms are defined in article 2 of section 7 “Content” above) to reproduce and redistribute Fansite Content on Fansites. This licence is conditional upon you complying with the following provisions:
9.4 If you fail to comply with any of the terms set out in this section, we reserve the right to terminate your licence over the Fansite Content and also to close your Account in accordance with section 13 “Suspension and Closure of Your Account / Termination of these Terms of Service”.
10.1 Some Services permit you to create or upload content which you have created (which we refer to in these Terms of Service as “User Generated Content” or “UGC“). UGC includes, for example: Account personas, forum posts, chat posts, voice chat, messenger type features, profile content and any other Content contributed by users to or on Services.
10.2 Users of the Services create, download and use User Generated Content at their own risk. If you upload or make available to other users your UGC via our Services, we do not control, monitor, endorse or own your UGC, and you are commissioning us to host and make available such UGC on our Services and grant to us a respective limited, non-exclusive and revocable license.
10.3 In relation to any User Generated Content which you create or wish to make available to other users, you agree to and comply with the following terms and conditions:
11.1 We are always pleased to hear from our users and welcome specific comments about our Services. Unfortunately, however, our long-standing company policy does not allow us to accept or consider creative ideas, suggestions or materials other than those we have specifically requested. The aim of this policy is to avoid the possibility of future misunderstandings when projects that we develop might seem to others to be similar to their own creative work. Accordingly, we must, regretfully, ask that you do not send us any original creative suggestions, ideas, notes, drawings, concepts or other information such as game ideas or original artwork (“Submissions“).
11.2 Any and all Submissions that you send to us, whether at our specific request or notwithstanding our request that you do not do so, shall be deemed, and shall remain, our property from the time of uploading or transmission.
12.2 If you contravene the Forum Rules, then we may take some or all of the following actions (depending on the seriousness of the breach) without any notice to you:
12.3 If we restrict your access to the Games Forums to read-only status, then during the period of that restriction you will be able to view the Games Forums but will not be able to post comments to the Games Forums.
12.4 If you encounter another user who is contravening any of the Forum Rules, please report this activity to us using the “Help” or “Report Abuse” functions in the relevant Games Forum if available, or otherwise contact Customer Support at https://eu.wargaming.net/support/.
13.1 Our and your statutory rights to close your Account and terminate these Terms of Service for good cause remain unaffected by these Terms of Service.
13.2 If such a termination for cause is prompted by a breach of a contractual obligation under these Terms of Service from our side, you are entitled to (i) a refund for any payments made by you for Gold that at the time of termination has not been used by you in exchange for other Virtual Goods; and (ii) a pro-rata refund of payments for any premium membership active for your Account at the time of termination. Other than that, you will not be entitled to any refunds or compensation.
13.3 If you are in material breach of these Terms of Service or EULA, then we may, at our reasonable discretion depending on the seriousness of the breach, take some or all of the following actions:
If the breach of these Terms of Service is your first breach, if it is not flagrant, if it is capable of cure, and if the circumstances allow us to do so, then we shall give you fourteen (14) calendar days prior written notice of the impending Account closure to give you the opportunity to cure the breach during such time period.
If we suspend your Account, then during the period of that suspension you will not be able to access your Account or use any of the Services. If we close your Account and terminate these Terms of Service, then you will never be able to access your Account and we may also prohibit you from accessing or using the Services in future.
13.4 We can also suspend your access to the ‘game chat’ functionality in the Game, and if we do that, then during the period of that suspension you will be able to play the Game and read the ‘game chat’ of other players, but will not be able to participate in ‘game chat’.
13.6 If you believe that we have suspended or closed your Account in error, please contact Customer Support at https://eu.wargaming.net/support/.
14.1 You may close your Account and terminate these Terms of Service without cause at any time at https://eu.wargaming.net/personal/privacy/ or, for console games, https://console.worldoftanks.com/accounts/management/.
14.2 Important note: Any Virtual Goods you purchase from us are directly linked to the existence of your Account. If you decide to close your Account and terminate these Terms of Service without cause, you will lose any Virtual Goods accessible from that Account at the time of the termination. You will then only be entitled to a pro-rata refund of payments for any premium membership active for your Account at the time of termination. Other than that, you will not be entitled to any refunds or compensation.
14.3 This present section 14 “Your Right to close your Account and terminate these Terms Of Service without Cause” does not limit your statutory rights of withdrawal under article 4 of section 8 “Virtual Goods and Virtual Currency”.
You hereby accept, recognize and understand that we constantly work on further development of the Game and Services, we improve, upgrade and update graphics, features, gameplay and any other Content of the Game in order to make the gameplay enjoyable for you.
The Services may include hyperlinks to web sites operated by third parties including advertisers and other content providers. Those sites may collect data or solicit personal information from you. We do not control such web sites, and are not responsible for their content, privacy policies, or for the collection, use or disclosure of any information those sites may collect.
17.1 We may give you the opportunity to beta test new games and features of the Sites. Your participation as a beta tester is subject to the following terms and conditions.
17.2 Closed beta tests are confidential. The beta games, including information about features and functionality to be offered as part of the games, are confidential. If you participate in a closed beta test, you must safeguard and prevent unauthorised access to, copying, disclosure, and unauthorised use of the beta games. You will carry out the testing personally and not provide access to beta games to any other person. Your obligation to keep the beta games confidential will continue until we publicly distribute, or otherwise disclose to the public through no fault of yours, each of the games and the content that you are testing.
17.3 As a beta tester, you are invited to play beta games for the sole purpose of evaluating the games and identifying errors. Nothing in these Terms of Service or the Sites shall be construed as granting you any rights or privileges of any kind with respect to the beta games. The beta games are provided for testing on an “as is” basis and we make no warranty to you of any kind, express or implied.
17.4 When playing certain beta games, you may accumulate treasure, experience points, equipment, or other value or status indicators. We may reset this data when the relevant game completes this testing phase or at any time during the testing process. In this case, all player history and data will be erased and each player will return to novice status.
17.5 By starting a beta game, you agree that:
Certain people are susceptible to epileptic seizures or loss of consciousness when exposed to certain flashing lights or light patterns in everyday life. Such people may have a seizure while watching certain monitor images or playing certain video games. This may happen even if the person has no medical history of epilepsy or has never had any epileptic seizures. If you or anyone in your family has ever had symptoms related to epilepsy (seizures or loss of consciousness) when exposed to flashing lights, consult your doctor prior to playing. We advise that parents should monitor the use of video games by their children. If you or your child experience any of the following symptoms: dizziness, blurred vision, eye or muscle twitches, loss of consciousness, disorientation, any involuntary movement or convulsion, while playing a video game, IMMEDIATELY discontinue use of the video game and consult your doctor. Please also note that when using a video game you should take certain standard health and safety precautions, including avoiding playing the game when tired and not had much sleep, taking 10 to 15 minute breaks every hour, sitting a reasonable distance from the screen, and playing the game in a well-lit environment.
19.1 We warrant that we have the right to enter the Terms of Service and to grant you the licences to use the Services set out in section 7 “CONTENT”.
19.2 We shall be liable for damages with respect to injuries to health, body or life or for intentional damages caused by us, our representatives, employees or our vicarious agents or in any other cases according to the applicable law.
19.3 Unless otherwise provided under the applicable law, in addition to article 2 of the present section 19 “Warranties and Liability regarding the Services”, with respect to Virtual Goods, we shall be liable for damages that arise from the lack of a guaranteed characteristic or gross negligence of us, our representatives, or vicarious agents.
19.4 Any further liability of us shall be waived to the broadest extent as permitted by relevant provisions of applicable law.
20.1 These Terms of Service and any dispute, claim or obligation (whether contractual or non-contractual) arising out of or in connection with it or its subject matter or formation shall be governed by the laws of Cyprus, unless otherwise required by the law of the country where the user has his habitual residence.
20.2 We and you submit all the aforementioned disputes to the jurisdiction of the courts of the country whose laws are applicable subject to article 1 of the present section 20 “Governing (Applicable) Law and Jurisdiction”.
“World of Tanks”, “World of Warplanes”, “World of Warships”, “World of Tanks Blitz”, “Wargaming.net” and “Wargaming” and their respective logos are trademarks or registered trade marks of Wargaming. You may not use or display such trademarks in any manner, except as expressly set out in these Terms of Service. All third party trademarks and service marks that appear in the Games are the property of their respective owners and all rights in them are reserved.
The provisions of these Terms of Service do not exclude, limit or otherwise restrict the rights vested with the consumers upon relevant provisions of applicable law nor may be construed by anyone in this way.
If you have any questions, complaints, or comments regarding these Terms of Service, please contact us at https://eu.wargaming.net/support/.